Mobility Tech/ Support Specialist, Assistant Vice President at Jefferies

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mobility Support, Mobile Device Management, iOS Devices, Troubleshooting, Customer Service, Communication, Configuration, Security Best Practices, Vendor Coordination, Documentation, Monitoring, User Training, Incident Resolution, Mobile Technologies, Connectivity Issues, Device Lifecycle Management

Industry

Investment Banking

Description

Role Overview: Provide high-touch, white glove mobility support for Tokyo office users, including VIPs and executives. Responsible for resolving complex mobile device issues, managing MDM platforms (MobileIron/Ivanti), and ensuring seamless mobile operations. Must be available for support during off-hours, holidays, and extended weekday hours as needed. Key Responsibilities Deliver white glove support to VIPs and executive users, ensuring rapid resolution of mobile device issues. Diagnose and resolve hardware, software, and connectivity issues for iPhones, iPads, and MiFi data-enabled devices, ensuring seamless day-to-day mobility support for all users. Administer and support Mobile Device Management (MDM) platforms, including MobileIron and Ivanti portals. Onboard, configure, and secure mobile devices according to company policies and compliance requirements. Provide proactive monitoring, maintenance, and updates for all managed mobile devices. Collaborate with IT teams to escalate and resolve complex incidents. Maintain detailed documentation of support activities, device inventory, and incident resolution. Train users on mobile device best practices, security, and new features. Remain available for urgent support requests during off-hours, holidays, and extended weekday periods. Participate in global mobility support initiatives and cross-regional collaboration. Additional Day-to-Day Mobility Support Responsibilities Provide daily support for all aspects of mobile device usage, including setup, troubleshooting, upgrades, and replacements. Support and manage iOS devices (iPhones and iPads) with advanced troubleshooting, configuration, and security best practices. Assist users with mobile application installation, updates, and troubleshooting. Monitor and respond to service requests and incidents in a timely and professional manner. Ensure compliance with company security policies for mobile devices, including encryption, password management, and remote wipe capabilities. Coordinate with vendors and service providers for device repairs, replacements, and warranty claims. Maintain up-to-date knowledge of the latest mobile technologies, operating systems, and security threats. Provide support for mobile device connectivity issues, including Wi-Fi, VPN, and cellular network troubleshooting. Manage device lifecycle, including procurement, deployment, and retirement of mobile assets. Collaboration & Communication Communicate clearly and professionally with all users, including executives, VIPs, and general staff. Collaborate effectively across all engineering teams and user groups to resolve issues and implement solutions. Provide regular updates to stakeholders on incident status, resolutions, and ongoing projects. Document and share knowledge, best practices, and troubleshooting steps with the wider support team. Qualifications Proven experience in enterprise mobility support, preferably in a multinational environment. Hands-on expertise with MobileIron and/or Ivanti MDM platforms. Advanced knowledge of iOS devices (iPhones and iPads), including troubleshooting and configuration. Strong troubleshooting skills for iOS & Android mobile devices. Excellent communication and customer service skills, especially with VIPs and executives. Ability to work flexible hours, including evenings, weekends, and holidays. Fluency in English; Japanese language skill is a must.

Responsibilities

Provide high-touch mobility support for Tokyo office users, including VIPs and executives. Manage MDM platforms and resolve complex mobile device issues to ensure seamless mobile operations.