Moderation Team Leader at Gear Inc

Hà Nội, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Business Communication, Data Analysis, Interpersonal Skills, Office Applications, Content Moderation, Shift Management, Client Relationship Management, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

Gear Inc. is looking for Moderation Team Leaders to join our Moderation team. Ideal candidates will join our team to assist in supervising a team, reasonably assuring team's performance to meet clients' requirement and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner. Your main responsibilities are: Supervise team members and be able to arrange or cover members working shifts if necessary; Provide accurate, valid, and complete information by using the right methods/tools; Handle clients' complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution; Meet personal/team targets; Keep records of issues/problems for further investigation; Follow communication procedures, guidelines, and policies; Work with managers about clients' feedback; Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content. Job Requirements: Good command in English; At least 6 months of experience in leading, managing and coaching a team of at least 15 members. Welcome candidates with leadership experience in school, college, university. Good at Business Communication; Familiar with data analysis; Able to join immediately; Self-learning ability and can-do attitude; Good interpersonal skills Proficient skills with office applications Willing to work on roasting shifts, weekends and public holidays. Benefits: 1. Salary and Benefits Attractive salary and bonus; Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world; Annual health check ; Fantastic internal events; Paid leave (12 days/year). 2. Working Environment We work 40 hours per week; International, fun and professional working environment; Modern hardware provided by the company (laptop, monitor, etc.); Free drinks (coffee, tea, etc.); English working environment; Training and career development opportunities. Working time: 5 days per week amounting to 40 hours, arranged by the company. Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.) Working Location: Hai Ba Trung, Ha Noi. How to apply: All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.

Responsibilities

Supervise a moderation team to ensure performance meets client requirements and handle escalations or complaints. Responsibilities include managing shifts, maintaining records, and collaborating with managers on client feedback.