JOB DETAILS

The Apprentice will work, under supervision, to provide an efficient business support service in a professional manner in line with business requirements.

Providing a comprehensive business support service by using computer systems and processes to support service delivery including:

• Data/word processing using Word, Excel, PowerPoint etc. generating letters and responses for signature and/or issue and spreadsheets, checking quality of output and advising on layout and presentation if required.
• Preparing and distributing documentation using Microsoft office packages and Outlook email system.
• Financial transactions using the Council’s financial systems e.g. Oracle, Ash Debtors, LAGAN.
• Printing, scanning, copying, mail handling and other general administrative duties.
• Attending meetings either as an individual or to represent the team or to take notes of meetings. Assist in the arrangement and organisation of diary appointments.
• Customer contact duties – dealing appropriately with personal and telephone caller’s e.g. providing routine information from computerised information systems. Where possible respond directly to enquiries from other Services or contacts, if unable to resolve pass enquiry to relevant member of staff/team.

Although the Apprentice is expected to complete tasks the Team Co-ordinator/Lead Officer will have direct responsibility for allocating and where required, prioritising the day to day work of the Apprentice. The Apprentice’s Development Worker will provide ongoing support in relation to completion of Business Administration qualification framework. They will also act as a link person between Apprentice, Team Co-ordinator/Lead Officer and qualification Training Provider.
General day to day contacts for the Apprentice will include all levels of Service employees as well as members of the public and external organisations, either in person or over the phone.
The Apprentice will be part of a team providing support to Council Services.
A link to the role profile is included at the bottom of the advert. You will be required to submit a personal statement which should link to the role profile and to the ‘How We Work Matters’ framework as part of your application. Ensure examples of experience are given to support your application.
A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

Please refer the Job description for details