Modern Retail Manager at JM&A Group

Deerfield Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dealership Operations, Retail Workflows, F&I Processes, OEM-Captive-Dealer Integration, Digital Retailing, Automotive Retail Transformation, Product Ownership, Program Management, Communication Skills, Presentation Skills, Critical Thinking, Problem Solving, Organizational Capability, Relationship Building, Flexibility, Adaptability

Industry

Motor Vehicle Manufacturing

Description

Modern Retail Manager Position Summary The Modern Retail Manager is responsible for driving Southeast Toyota Finance’s Modern Retail strategy across digital channels, dealer operations, and customer-facing experiences. This role plays a central part in unifying SETF, SET, TMNA/TFS, Toyota dealers, and internal IT product/engineering teams to deliver connected retail experiences that streamline workflows and elevate customer satisfaction. Success in this role requires strong product and operational thinking combined with hands-on experience supporting or partnering with dealerships, understanding their retail workflows, and navigating the interconnected ecosystem between OEM, captive finance, and dealer technology. This expertise enables the Manager to translate complex operational needs into practical solutions that improve dealer efficiency, enhance digital-to-physical retail transitions, and support SETF’s long-term Modern Retail vision. Key Responsibilities Modern Retail Strategy & Execution Manage and drive alignment of Modern Retail initiatives across SETF, SET, TMNA/TFS, Toyota dealers, and internal partners. Drive execution of product capabilities, deployments, and enhancements that streamline retail, F&I, and digital channel experiences. Support TFS/TMNA roadmaps with SETF-aligned strategies while defining organizational readiness needs. Translate strategic objectives into actionable implementation plans with clear roadmaps, milestones, and alignment across business and technical teams. Cross-Functional Leadership & Collaboration Collaborate with Sales, Marketing, Product, ITS, Data/Analytics, Legal, and external stakeholders to support Modern Retail product roadmaps, releases, and deployment activities. Serve as a central communication hub, ensuring clarity, transparency, and strong cross-functional alignment. Represent SETF at dealer meetings, OEM touchpoints, industry events, and cross-functional stakeholder sessions. Dealer, OEM, and Customer Integration Build strong relationships with key dealerships and internal personnel to drive adoption and ensure successful program execution. Ensure Modern Retail programs and tools support dealership operational workflows, digital retailing tools, F&I processes, and financing pathways. Product & Program Ownership Define and prioritize product features, requirements, and enhancements within the Modern Retail workstream. Monitor key metrics related to adoption, effectiveness, and performance to guide decision-making. Develop, manage, and communicate plans, status updates, and backlog alignment with key stakeholders. Partner with ITS and product teams to ensure timely launches, stable performance, and rapid iteration cycles. Sales Support & Field Enablement Create enablement materials, process documentation, and field-friendly resources to support alignment and adoption. Provide analytics and reporting to measure effectiveness and inform continuous improvement. Develop executive-level presentations, dealer engagement materials, and field training content to drive awareness, adoption, and performance. Knowledge, Skills & Abilities Strong understanding of dealership operations, retail workflows, F&I processes, and OEM–captive–dealer integration Digital retailing or automotive retail transformation experience Product ownership or program management experience within a technical or operational environment Exceptional communication and presentation skills Critical thinking and problem-solving abilities Highly detail-oriented with strong organizational capability Ability to build strong working relationships across diverse teams Flexibility and adaptability in an evolving retail and technology landscape Familiarity with Azure DevOps, analytics platforms, and modern technology tools Minimum Qualifications Bachelor’s degree in Business, Marketing, Automotive Management, Communications, or related field (or equivalent experience) Experience in automotive retail, dealership operations, digital retailing, product management, or related areas Experience collaborating with dealers, field teams, OEMs, or captive finance organizations Demonstrated success leading cross-functional initiatives This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran’s passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that’s what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a “we” culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences Southeast Toyota Finance: Rachel Thompson Southeast Toyota Finance Holly Counts

Responsibilities

The Modern Retail Manager is responsible for driving the Modern Retail strategy across digital channels and dealer operations. This includes managing initiatives, collaborating with various teams, and ensuring successful program execution.