This hybrid role supports business operation process management. The role ensures the team is equipped and run smoothly on a day-to-day basis.

MINIMUM QUALIFICATIONS:

• 3 years of experience working with Enterprise customers in any of the following: management consulting, technology implementation, digital marketing, change management, providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, technical requirements gathering; broad evangelism through events (presentation skills) or related.
• 3 or more years of experience in Adoption Change Management consulting and/or service delivery or related with large scale, global Dynamics, ERP and CRM implementations (or similar)
• A solid understanding of how people go through a change and the change process; experience with Prosci’s ADKAR Model is a plus.
• 3 years of experience with at least two of the following: IT Service Management (ITSM), TSM process and platform implementations, Service management workflows, ITSM processes, DevOps, Risk management/mitigation, IT Governance, PROSCI, or related.
• Preferred ability to articulate and work with modern technologies such as Microsoft Azure, Office 365, Dynamics, Windows Operating Systems (Windows Server 2012R2 or newer), Microsoft (Azure) Active-Directory, Artificial Intelligence and Machine Learning, Cyber Security, Open-Source Software (OSS), IOT.
• Preferred experience with Power Platform, specifically Power Apps development, management and adoption.
• Demonstrable ability to quickly learn and apply technology competencies.
• To be successful in this role the candidate would need to be passionate about making a difference.
  Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination

• Design, implement, and optimize cloud-based and automated service management processes, enhancing service delivery efficiency and user experience.
• Collaborate with internal and external teams to drive digital transformation in IT Service Management (ITSM) or Enterprise Service Management (ESM)