Molecular Imaging SPECT Systems (Applications & Connectivity Specialist) at Siemens Healthineers

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

124840.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Molecular Imaging, SPECT Systems, DICOM Troubleshooting, PACS Integration, Network Connectivity, Software Installation, Syngo Configuration, Customer Communication, Windows Server, SQL Databases, Virtualization, IHE Integration, HL7 Interfaces, Cybersecurity, Technical Support, Problem Solving

Industry

Hospitals and Health Care

Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Job Summary We are seeking an experienced Service Technician with expertise in Siemens molecular imaging SPECT systems (Symbia, Symbia Intevo, Symbia Evo, Pro.Specta etc.) to serve as an escalation point for complex application, software, and connectivity-related customer issues. This is a customer-facing technical role focused on rapid resolution of DICOM, PACS, network connectivity, software installation, and Syngo configuration problems. The position combines remote support with occasional on-site escalation visits and requires exceptional troubleshooting skills, customer communication, and ownership of high-impact cases through resolution. Primary Responsibilities • Act as the escalation owner for customer complaints related to: • DICOM conformance, image transfer failures, modality worklist issues, storage commitment, and query/retrieve problems • PACS integration issues (all major vendors – Sectra, GE, Philips, Agfa, McKesson, Fuji, etc.) • Network connectivity, firewall/port configuration, VPN, and HIS/RIS interface problems • Software installations, upgrades, patches, and update instruction procedures • Syngo platform configuration (syngo.via, syngo.plaza, MI Applications, acquisition consoles, e.soft, etc.) • Perform remote diagnostic sessions via TeamViewer and other remote tools, on-site visits when remote resolution is not possible • Reproduce customer-reported issues in laboratory or virtual environments, create test cases, and validate fixes • Collaborate closely with Level 1 support, Field Service Engineers, Applications Specialists, and R&D/Factory Support teams • Document all cases thoroughly in Solution@Sense and service tools, create knowledge base articles, and contribute to known issue databases • Drive critical situations (system down, major clinical impact) to resolution with clear customer communication and executive updates when required • Conduct proactive health checks and post-installation connectivity/verification audits when needed Required Qualifications & Experience • Minimum 5+ years hands-on experience supporting Siemens SPECT or SPECT/CT systems (Symbia family strongly preferred) in a clinical environment • Expert-level knowledge of Syngo acquisition and processing software (MI Cardiology, MI Neurology, MI Oncology, MI General packages) • Advanced DICOM troubleshooting skills (able to analyze DICOM headers, use tools like DicomPing, Offis DCMTK, Wireshark for DICOM traffic) • Proven experience resolving PACS connectivity issues across multiple vendor platforms • Strong understanding of Windows Server/Client OS, SQL databases, virtualization (VMware/Hyper-V), and networking (TCP/IP, VLANs, routing, firewalls) • Experience with IHE integration profiles (SWF, PIR, CPI, etc.) and HL7 interfaces • Excellent customer communication skills with demonstrated ability to manage frustrated clinical staff and de-escalate high-pressure situations • Ability to travel up to 30% for on-site escalations (primarily domestic, occasional international) Preferred Qualifications • Siemens Factory Training certifications (Symbia, syngo.via, MI Applications) • CIIP (Certified Imaging Informatics Professional) or PARCA certification • Experience with NM-specific software (Cedars QGS/QPS, Emory Cardiac Toolbox, 4DM, Corridor4DM) • Familiarity with cybersecurity requirements in healthcare (HIPAA, FDA cybersecurity guidelines) • Previous escalation or Level 3 support role experience Location & Work Arrangement • Hoffman Estates-based (United States, Chicago) with preference for candidates near major airports • laptop, phone, test equipment, and home office allowance provided for field escalation work This is a high-visibility, high-impact role ideal for a seasoned SPECT specialist who thrives on solving the most challenging application and connectivity problems that frontline teams cannot resolve. If you have a track record of owning tough cases through to resolution and enjoy being the “go-to” expert that customers and colleagues rely on, this position will be extremely rewarding. #LI-JW1 Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: Min $83,220 - Max $124,840 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Responsibilities

The role involves acting as an escalation point for complex application, software, and connectivity-related customer issues. It includes performing remote diagnostics and on-site visits to resolve high-impact cases.