Responsibilities
About the Team
The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok’s advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

Responsibilities

• Project manage / coordinate with Sales teams and CRM teams to develop optimized CRM-related business processes, stay up-to-date with new CRM products and feature launches and ensure Sales teams are on board;
• Support transactions related business operations (like contracting and invoicing processes) and ensure a smooth client journey from registration to the 1st dollar spend;
• Manage sales incentives (from calculation to payout) and improve accuracy and efficiency via process and system enhancements;
• Lead processes standardisation projects independently across APAC markets, provide guidelines and training for the Sales team;
• Conduct in-depth analytical review of business operations, and prepare clear and concise management reporting via dashboard visualization;
• Act as the 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues, develop and monitor Help Desk performance indicators, suggest sales process improvements based on insights from Helpdesk data;
• Coordinate with Sales and cross-functional teams (Finance, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset.

Qualifications

MINIMUM QUALIFICATIONS:

• Minimum 3 years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields;
• Highly analytical; comfortable dealing with people and the processing of business operations;
• High attention to detail and strong organizational skills;

PREFERRED QUALIFICATIONS:

• Proficiency with MS Office Suite, MS Excel and PowerPoint preferably (BI system knowledge is a plus);
• Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.
  Job Information
  TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo

• Project manage / coordinate with Sales teams and CRM teams to develop optimized CRM-related business processes, stay up-to-date with new CRM products and feature launches and ensure Sales teams are on board;
• Support transactions related business operations (like contracting and invoicing processes) and ensure a smooth client journey from registration to the 1st dollar spend;
• Manage sales incentives (from calculation to payout) and improve accuracy and efficiency via process and system enhancements;
• Lead processes standardisation projects independently across APAC markets, provide guidelines and training for the Sales team;
• Conduct in-depth analytical review of business operations, and prepare clear and concise management reporting via dashboard visualization;
• Act as the 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues, develop and monitor Help Desk performance indicators, suggest sales process improvements based on insights from Helpdesk data;
• Coordinate with Sales and cross-functional teams (Finance, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset