Monitor Operator at Pure Canadian Gaming Corp.

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Accountability, Integrity, Collaboration, Verbal Communication, Written Communication, Report Writing, Computer Skills, Mathematical Skills, Confidentiality, Surveillance, Loss Prevention, Emergency Response, Gaming Standards, Fraud Detection, Teamwork

Industry

Gambling Facilities and Casinos

Description

Summary Reporting to the Director of Surveillance and Gaming Compliance and/or the Surveillance Manager, the Surveillance Operator will play a major role in visually monitoring all gaming standards within the casino and ensuring all fraudulent activity is reported and investigated. The position requires a high level of accountability, individual responsibility, and collaboration. Core Competencies • Customer Service • Accountability • Integrity • Collaboration Job Duties • Visually monitoring all gaming standards within the casino and ensuring that all fraudulent activity and/or any activity that is in violation of company policies or procedures is reported and investigated. • Observing live games, slots and all areas on video monitors to detect liability concerns, illegal activity and help in maintaining overall safety for guest and employees • Acting as a first point of contact during emergency situations. • Working closely with various departments in ensuring that the casino operation is running smoothly. • Reporting any illegal/suspicious activity to appropriate area(s) Requirements • Relevant experience/education around loss prevention and surveillance activity • Must not have any visual limitations preventing candidate from differentiating between colours of money or casino chips • Must be able to pass a criminal background check (licensing requirement) • Excellent verbal and written English; report writing skills are essential • Maintain a high level of integrity and be able to hold an AGLC license • Excellent communication skills • Possess excellent computer skills • Casino and table games protection experience an asset • Has good to excellent mathematical skill • Maintain confidentiality of sensitive information Work Conditions • Sitting for long periods of time • Must be available to work variable hours including evenings, nights, weekends and holidays • Viewing Cameras/TV for long periods of time. • Must be able to work in a fast-paced working environment

Responsibilities

The Monitor Operator is responsible for visually monitoring gaming standards within the casino and reporting any fraudulent or suspicious activity. They act as the first point of contact during emergencies and collaborate with various departments to ensure smooth casino operations.