South Western Communications
South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.
Title: Monitored Services Coordinator Reports to: Director of Service
Class: Full-Time Type: Hourly

POSITION SUMMARY:

The Monitored Services Coordinator plays a critical role in ensuring the integrity, accuracy, and responsiveness of monitored accounts. This position is responsible for overseeing the lifecycle of monitored accounts—from creation and setup to ongoing supervision and modification. The Monitored Services Coordinator serves as a key liaison between technical teams and customers, ensuring that all monitored services are configured correctly and maintained to the highest standards.

Key Responsibilities:1. Account Creation & Setup Monitoring:

• Verify and validate new monitored account setups.
• Ensure all required data and configurations are accurately entered into monitoring systems.
• Coordinate with installation teams to confirm communicator programming and connectivity.

QUALIFICATIONS:

High school diploma or equivalent.
Experience in security monitoring, alarm systems, or technical support is highly desirable.
Strong attention to detail and organizational skills.
Excellent communication and customer service abilities.
Familiarity with communicator programming and alarm panel systems is a plus.
Proficiency in using monitoring software.

WORKING CONDITIONS:

Office-based with occasional remote support capabilities.
May require occasional after-hours support depending on customer needs or system alerts.
Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.
Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement

• Verify and validate new monitored account setups.
• Ensure all required data and configurations are accurately entered into monitoring systems.
• Coordinate with installation teams to confirm communicator programming and connectivity