Monitoring and Application Support – French Speaker at Willis Limited, trading as Willis Towers Watson plc

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Service Request Management, Batch Processing, Database Operations, System Monitoring, Application Support, Documentation Maintenance, SNOW, Service CENTRAL, Centreon, ScopIom, NetBackup, Oracle Databases, SQL Scripting, OpenVMS, Linux/Unix

Industry

Financial Services

Description

About Us WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions. The Opportunity The Ops Monitoring function plays a key role in ensuring the stability, performance and reliability of production environments. The position is responsible for overseeing daily operational activities, monitoring systems and applications, and managing incidents and service requests in line with defined service levels. Working closely with technical teams, stakeholders and French-speaking users, the role ensures that batch processes, database operations, system activities and application services run smoothly. It requires a structured and methodical approach, strong analytical skills, and the ability to operate effectively within a collaborative team environment. This position is essential in maintaining operational continuity, supporting audit requirements, and contributing to the continuous improvement of monitoring and production processes. What will you do? Responsible for the management and resolution of incident tickets, including batch processing incidents, database, system and application issues, and hardware-related matters, as well as handling various catalogue requests such as file and directory deposits, modifications, creations, copies and transmissions, database actions, log transfers, processing execution, information requests and backup tape distribution. Ensure the daily update and maintenance of documentation required for operational activities across production environments, including the preparation and upkeep of RUN procedures and instruction sheets. Demonstrate strong collaboration skills and the ability to work effectively as part of a team. Participate, where required, in meetings and audit activities related to the accounts managed by the CAT unit. Contribute to the live ticketing process by supporting and recommending appropriate prioritisation of tasks and incidents.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role is responsible for managing and resolving incident tickets related to batch processing, databases, systems, and applications, while also handling various service catalogue requests. This includes ensuring the daily update and maintenance of operational documentation, RUN procedures, and instruction sheets for production environments.