Monitoring and Assurance Engineer at C4i Solutions

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Active Directory, VMware, Hyper-V, PowerShell, Azure, AWS, Monitoring tools, Incident response, Capacity planning, Networking fundamentals, Security principles, Backup and recovery, Service assurance, Stakeholder management, Automation

Industry

technology;Information and Internet

Description

Be you with us – Shape the future of Defence and Technology C4i Solutions is a leading Technology, ICT, and Digital Solutions company, delivering real outcomes for our Defence, Government, and Industry partners. We're growing and we're looking for great people who share our values, believe in our mission, and care about what they do. People who value teamwork, take pride in their work, and want to make an impact. About the Role: As a Monitoring and Assurance Engineer in C4i Solutions, you will be responsible for ensuring the performance, availability, and reliability of IT systems and services through proactive monitoring and operational assurance. You will implement and manage monitoring tools, analyse system health, and provide insights to prevent incidents, minimise downtime, and support continuous service improvement. The role is located onsite in Sydney, CBD. About the role: Design, implement, and maintain monitoring and alerting solutions across infrastructure and applications. Monitor system performance, availability, and capacity in real time. Investigate alerts, identify root causes, and coordinate incident response. Develop dashboards, reports, and metrics for operational visibility. Tune alert thresholds to reduce noise and improve signal accuracy. Perform trend analysis and capacity planning to anticipate future issues. Ensure systems meet agreed service levels and performance standards. Collaborate with engineering and support teams to resolve issues proactively. Maintain monitoring documentation, playbooks, and escalation procedures. Support audits, compliance reporting, and service assurance activities. About you: Australian citizen (required for Defence projects) with a min AGSVA NV1 clearance. Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Relevant certifications (e.g. Microsoft Certified: Windows Server Hybrid Administrator Associate, VMware Certified Professional (VCP), or Microsoft Certified: Azure Administrator Associate). Strong experience with Windows Server (2016/2019/2022) environments. Hands-on experience with Active Directory and identity management. Knowledge of virtualisation technologies (VMware, Hyper-V). Understanding of networking fundamentals and security principles. Experience with backup and recovery solutions. Familiarity with cloud platforms such as Azure or AWS. Scripting/automation skills (e.g. PowerShell). Understanding of SLAs, KPIs, and service assurance frameworks. Is highly organised with strong attention to detail. Builds positive relationships and manages stakeholders effectively. Works well independently and takes initiative. Can manage competing priorities and meet deadlines. Adapts easily to change and works well in a team environment. Why Join Us? Veteran-Focused: As a Veteran-owned and operated company, we value your service. Our Veteran Career Development Program is designed to support your transition and future career growth. Defence Veterans are strongly encouraged to apply. People First: Were a company that puts people at the centre. Fostering a culture of wellbeing, engagement, and respect for your unique skills. A Culture That Values You: Be part of a passionate, supportive, and growing team that recognises your contribution and rewards success. And we like to keep things real. We work hard, support each other, and make space for a laugh along the way. Benefits We Offer: Long Service Leave @ 7 years: Take long service leave after 7 years' service (Pro-rata). Health & wellbeing allowance: Our annual Health & Wellbeing allowance ($250) helps you stay fit and healthy. First year leave (5 days): We offer 5 additional leave days in your first year to help you settle in! Birthday leave: We know your birthday is a special day! Take the day off and relax on us! Higher Education Subsidy: Obtain a higher qualification relevant to your role while working with us and receive a $2500 contribution annually. This includes certification fees on digital learning courses. Veteran Engagement: At C4i Solutions, we understand that leaving the ADF can be a daunting time. We've been there, as we know from our own experience. Our Veteran Career Development Program offers a range of support and development activities for ADF veterans and their partners, so that your transition from the ADF is seamless and supported. Service Awards: We acknowledge your service with us through 1, 5, and 10-year awards. Employee Recognition: We reward our people when they go above and beyond. Donate for a Cause: Donate to a charity of your choice and we'll match it up to a value of $200! PLUS, much more! Be you, with us: If you're looking for a workplace where your skills, experience, and dedication are genuinely valued we'd love to hear from you. We are a close-knit team of veterans, problem-solvers, tech heads, dads, mums, soccer coaches, and weekend adventurers who love what we do, like to have a bit of fun, and don't take ourselves too seriously. What brings us together is a passion for doing great work that makes a real difference to those who serve. If this sounds like your kind of team, apply now. We'd love to hear from you. www.C4isolutions.com.au

Responsibilities

The Monitoring and Assurance Engineer will design, implement, and maintain monitoring solutions to ensure the performance and reliability of IT systems. They will also investigate alerts, perform root cause analysis, and collaborate with teams to support continuous service improvement.