BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments.
BDR is seeking a Monitoring and Incident Response Helpdesk Analyst to join our growing team! This position will be performed as a hybrid role with three (3) days on-site in Washington, D.C. This position requires US Citizenship with an Active Top Secret Clearance and SCI Eligibility
(Military Veterans and HUBZone candidates are highly encouraged to apply)

REQUIRED MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Systems, or Business; or the equivalent combination of education, technical training, or work experience
• 7 years’ IT Help desk experience
• Proven experience providing technical analysis of major incidents and uncovering underlying problems
• Demonstrated experience following/ executing Standard Operating Procedures and Technical Protocols in an IT Incident environment
• Active Top Secret Clearance and SCI Eligibility
  In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
  BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
  This contract has not been awarded yet.
  Job Type: Full-time
  Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Required)

Experience:

• IT Help Desk: 7 years (Required)

Security clearance:

• Top Secret (Required)

Ability to Commute:

• Washington, DC 20202 (Required)

Work Location: Hybrid remote in Washington, DC 2020

ROLE OVERVIEW

The Monitoring and Incident Response Helpdesk Analyst will oversee their team in handling incidents related to ServiceNow, WAN, DNS/firewall and security protocols.

RESPONSIBILITIES:

Continuously monitoring network performance, availability, and security, as well as analyzing network traffic patterns to detect anomalies or potential threats. They will assist in investigating alerts and events related to network outages, performance degradation, and security incidents, performing initial triage, root cause analysis, and escalation as needed. The Monitoring and Incident Response Helpdesk Analyst will ensure adherence to service level agreements, assessment management, and standard operating procedures.