Monitoring and Performance Administrator, IT Infrastructure at Ryan Companies US, Inc.

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Monitoring, Performance Analysis, Incident Management, Capacity Planning, SolarWinds, Nagios, Datadog, Zabbix, Python, Bash, TCP/IP, DNS, SNMP, HTTP, Log Analysis, Troubleshooting

Industry

Real Estate

Description

Why Ryan? Flexible Work Environment Award-Winning Culture World-Class Benefits and Compensation Accelerated Career Path Community Outreach Mentorship Opportunities Wellness-Centric Benefits At Ryan, we pride ourselves on maintaining a robust and efficient IT infrastructure that supports our dynamic business operations. We are seeking a dedicated Monitoring and Performance Administrator to join our team and ensure the optimal performance and reliability of our systems and networks. The Monitoring and Performance Administrator is responsible for overseeing the health, performance, and capacity of the company's IT systems. This role involves maintaining existing monitoring solutions, analyzing system performance data, and collaborating with various teams to enhance system efficiency and reliability. Additional responsibilities would include identifying gaps and implementing new solutions. Duties and responsibilities: System Monitoring: Design, implement, and manage comprehensive monitoring solutions to ensure continuous oversight of servers, networks, and applications. Performance Analysis: Regularly analyze system performance metrics to identify bottlenecks, trends, and areas for improvement. Incident Management: Respond promptly to system alerts, troubleshoot issues, and coordinate with relevant teams to resolve problems efficiently. Capacity Planning: Assess current system capacities and forecast future needs to support business growth, ensuring resources are adequately allocated. Collaboration: Work closely with IT, development, and operations teams to communicate performance findings and recommend enhancements. Notification and Escalation Tool(s): Maintain the notification and escalation tool to ensure it is properly configured to reduce alert fatigue. Documentation: Maintain detailed records of system configurations, performance metrics, and incident resolutions to support knowledge sharing and compliance requirements. Continuous Improvement: Stay abreast of industry best practices and emerging technologies to propose and implement improvements to monitoring and performance strategies. Education and Experience: Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience. 3+ years of experience in IT infrastructure management with a focus on monitoring tools such as SolarWinds, Nagios, Datadog, or other network monitoring solutions. Required Skills: Strong knowledge of monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and performance analysis techniques. Familiarity with scripting languages (e.g., Python, Bash) is advantageous. Hands-on experience with SolarWinds products (NPM, SAM, NCM, etc.). Experience with network protocols, including TCP/IP, DNS, SNMP, HTTP, and other industry-standard protocols. Prior experience in troubleshooting network and server issues, performance tuning, and log analysis. Ability to interpret complex data sets to identify issues and recommend actionable solutions. Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. Proven ability to troubleshoot complex system issues methodically and effectively. Demonstrated experience working collaboratively in a team-oriented environment. Ability to handle multiple priorities and meet deadlines in a fast-paced environment. Strong attention to detail and organizational skills to manage complex configurations and monitoring setups. Preferred Skills: Experience with cloud-based infrastructure monitoring solutions (AWS, Azure) is a plus. Knowledge of network automation and scripting languages (Python, Ansible) is a plus. Certificates and Licenses: SolarWinds training and certification is desirable. Certifications related to SolarWinds (e.g., SolarWinds Certified Professional) or networking (e.g., CCNA, CompTIA Network+) are a plus. Equivalent 3+ years’ experience in a Systems Administrator position can substitute for SolarWinds or Microsoft training and certification. Supervisory Responsibilities: • This position does not have direct supervisory responsibilities. Work Environment: Full-time position with occasional on-call responsibilities during emergencies. May require travel to secondary data centers or remote sites. Collaborative team environment with cross-functional interactions. Equal Opportunity Employer: disability/veteran Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or peoplegroup@ryan.com if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. *Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form.

Responsibilities

The administrator will design, implement, and manage comprehensive monitoring solutions for servers, networks, and applications, while regularly analyzing system performance metrics to identify bottlenecks and trends. This role also involves responding to system alerts, troubleshooting issues, and forecasting future capacity needs to support business growth.