Monitoring Operator II at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Alarm Monitoring, Incident Response, Customer Service, Teamwork, Microsoft Office 365, Analytical Skills, Organizational Skills, Security Knowledge, Calm Under Pressure, Communication Skills, GSOC Experience, Emergency Services Experience

Industry

Industrial Machinery Manufacturing

Description

What you will do: Provide alarm, incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries. How you will do it: • Respond to all access controls alarms, events and answer incoming calls regarding the customer alarms quickly and efficiently • Action / respond to both internal / external customer emails • Answer all incoming calls promptly and effectively in an efficient and professional manner • Follow through and take ownership on all inquiries where possible • Work unsupervised and maintain professionalism • Contribute to well-staff and a safe and healthy workplace through: o Ensuring awareness and understanding of and compliance with standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’. o Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. micro pausing, stretching, exercising. o Role model our Transformation Code of Conduct (CoC) What we look for: • Knowledge of the security industry. • You will be energetic, enthusiastic yet considered and calm under pressure. • You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success. • You are able to work well in a team environment. • Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word) • You get things done - you are analytical, organized, and manage competing priorities with ease. • Experience within the GSOC environment. (preferred) • Security, military, law enforcement, or emergency services experience. (optional) Other Requirements: • Must be able to work in shifts • Must be able and willing to work in person at the GSOC – located in Hyderabad. • Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his / her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him / her from receiving the vaccine. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

Provide alarm and incident monitoring and dispatching globally 24/7. Respond to alarms, manage customer inquiries, and ensure compliance with safety procedures.