Montana's BBQ & Bar - Guest Service Supervisor at Recipe Unlimited

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience Management, Staff Coaching, Financial KPI Tracking, Food Safety, HACCP, Inventory Management, Point Of Sale Systems, Conflict Resolution, Multi-tasking, Communication Skills, Time Management

Industry

Hospitality

Description

Montana's is hiring a Guest Service Supervisor at our 130th Ave location! Montana’s is where BBQ-lovers, friends and family alike get together in an energetic gathering place to devour mouth-watering favourites fresh off the grill. We’re looking for friendly, down-to-earth Team Members who are passionate about cooking or serving the best BBQ in Canada and want to have a great time doing it. As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant. What you will do in this role: Deliver a Perfect Guest Experience Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience People Development – Q-Crew Engagement Train and develop Q-Crew by providing coaching and performance improvement measures Participate in the training process for hourlyQ-Crew Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other Financial and Restaurant Profitability Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc) Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc. Restaurant Quality / Operational Excellence Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO) Maintain standards for restaurant opening and closing procedures and the uniform policy Complete and track completion of all activities of the daily checklists Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures Food / Restaurant Safety Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS Ensure compliance with respect to cash and inventory controls Ensure compliance with responsible alcohol service What were are looking from you: Prior experience in a hospitality setting Strong interpersonal and communication skills for interacting with the restaurant team and Guests Knowledge of Point of Sale Systems Ability to work in a fast-paced environment while balancing competing priorities Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively Superior interpersonal skills and ability to work as part of a team Ability to multi-task and maintain high energy in a fast-paced environment What’s in it for you: 20% employee discount dining card valid at participating Recipe brands Flexible scheduling An energetic and dynamic team Competitive wages Fun working environment Growth and development opportunities within the restaurant Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands If you believe in good times and awesome BBQ, apply online today! Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com

Responsibilities

Lead daily restaurant operations by ensuring a perfect guest experience and coaching the team to maintain high service standards. Manage financial KPIs, labor budgets, and operational excellence including food safety and inventory controls.