Morning Counselor, Men's inn at PINE STREET INN INC

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

30.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Direct Care, Crisis Intervention, Case Management, HMIS Data Entry, Resource Coordination, Patient Advocacy, CPR, Narcan Administration, Bilingual English/Spanish, Conflict Resolution

Industry

Non-profit Organizations

Description

Description SCHEDULE: 40 hours, Tuesday-Saturday Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) LOCATIONS: 444 Harrison Avenue, Boston, MA (Men’s Shelter) SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver’s license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources PHYSICAL ABILITIES/SKILLS: REQUIRED: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies

Responsibilities

The Guest Services Specialist ensures a safe shelter environment by providing direct care and professional response to guest needs. They assist guests in developing housing pathways and connecting them with mental health, substance abuse, and medical resources.