Morruzi at Crowe BGK

Westmount, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Bilingual, Organizational Skills, Communication, Adaptability, Integrity, Confidentiality

Industry

Accounting

Description

About Crowe BGK For 75 years, Crowe BGK LLP has been a trusted leader in accounting and advisory services in Canada. We are a team of 250+ professionals serving clients from our Montreal and Ottawa offices. We provide audit, tax, advisory, and consulting services, helping individuals and private companies navigate complex challenges. We’re proud to be named one of Canada’s Top 100 SME Employers and one of Montreal’s Top Employers—because we believe in creating a workplace where people feel supported, valued, and inspired to grow. Urgent need - One of our clients, Moruzzi, is seeking a receptionist & operations support (location : Saint-Léonard, Qc) The Receptionist & Operations Support is responsible for welcoming clients and visitors, providing customer service and administrative support. The person also contributes to sample preparation, as well as receiving and shipping orders, in collaboration with the sales team and the warehouse. You will be Accountable for: 1. Reception Welcome clients and visitors with professionalism, courtesy, and according to the company’s standards (respect, cleanliness, appearance). Identify the nature and purpose of the visits and direct or accompany people to the departments or employees concerned. Answer, filter, and transfer phone calls; provide information, take messages, and schedule appointments. Provide information on the company’s products, services and activities, in person or by phone or any other means. Keep your knowledge of products, internal policies (payments, exchanges), and IT security practices up to date. Manage mail and communications: receiving, sorting, distributing, and sending (including sample preparation and packaging). 2. Customer Service Inform clients about the location of departments, employees, and services offered. Receive, analyze, and resolve customer complaints in the showroom. Collect and evaluate relevant information in order to identify the causes of complaints and inform management. Follow up with clients following inquiries or complaints. Collaborate with sellers to resolve service or billing issues (exchanges, refunds, or adjustments). Forward unresolved complaints to management for follow-up and in-depth analysis. 3. Administration et accounting support Receive payments and record receipts and related documents. Determine the fees for the requested services and invoice as needed (in case of absence or work overload). Prepare and process various administrative documents (correspondence, memos, supporting documents, internal expense accounts). Classify and keep administrative records up to date. Prepare the timecards for the plant employees. Provide general administrative support: data entry, document correction, transcription and use of computer tools. 4. Handling & Shipping Receive, prepare, and ship samples and goods. Check that the labels are project-compliant and clearly identifiable for accounting purposes. Prepare the documents related to shipments and deliveries. Ensure the quality and smooth running of shipments and receipts, while meeting deadlines. Coordinate and control deliveries with external handlers. Perform any other related tasks related to handling. The Qualifications that Count: Minimum 3 years pertinent experience mainly within a small medium organization Bilingual (French: intermediate to advanced level and English: Functional level) Strong organizational skills with focus on prioritizing tasks Strong focus on customer service, team spirit, communication, and adaptability Versatile, rigor and high quality of work High level of integrity and confidentiality Must hold a Canadian work permit What we offer A pleasant team spirit within a fast-growing environment Full-time permanent position Schedule: Monday to Friday, from 8:30 a.m. to 5:00 p.m. Annual salary based on experience and skills Competitive employee benefits Location: 6685 Couture Blvd Montreal, QC H1P 3L7 (Saint-Léonard)

Responsibilities

The Receptionist & Operations Support is responsible for welcoming clients and visitors, providing customer service, and administrative support. This role also involves sample preparation, receiving and shipping orders, and collaborating with the sales team and warehouse.