At Aria Finance, your role will be responsible for managing a caseload of BTL and Commercial mortgage applications to maximise loan completions and new business The role will include taking new enquiries from a variety of sources, identify the clients requirements, place them with the most suitable lender and package new applications with care, skill and diligence. You will be required to maintain existing broker and customer relationships, whilst generating enquiries from new brokers and intermediaries

KEY ACCOUNTABILITIES

• Ensure SLA’s are maintained and exceeded at all times
• Manage a caseload of cases, whilst also assisting team members to manage their caseload in busy times and in times of absence
• Identify and source the most suitable lender for customers and/or brokers, whilst always being proactive in dealing with the lender/bank through to completion
• Liaise with brokers, borrowers, lenders, valuers, solicitors, etc
• Maintain full records on systems, including clear and concise notes
• Adherence to procedure manuals and policies
• Adhere to SLA’s in order to provide the best service to the customer
• Harness the power of technology to streamline processes
• Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives

SKILLS & COMPETENCIES

• Pass internal competency tests post induction
• Team player
• Self motivated
• Good communication skills essential for dealing with brokers, borrowers and lenders
• Proactive
• Logical and organised
• Problem solver
• Approachable

KNOWLEDGE & QUALIFICATIONS

• Experience of secured broking/packaging/lending
• CeMap qualified, or in agreement to sign up to the CeMap training in order to qualify

Please refer the Job description for details