Mortgage Broker Assistant - 175 at D2B

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

60000.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mortgage broking, Loan processing, Financial analysis, Credit report evaluation, Equifax, CRM systems, Google Workspace, Canva, AI integration, Compliance management, Data analysis, Communication, Empathy, Attention to detail

Industry

Financial Services

Description

Position: MORTGAGE BROKER ASSISTANT Salary range: up to ₱60,000 PHP/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.) Working Hours: Mondays to Fridays 10am-7pm AEST Work set-up: 100% Remote work Holidays: AU Holidays Key Responsibilities & Tasks Specialized Loan Processing: Manage end-to-end residential refinance applications specifically for clients with "bad credit" or complex financial histories. Phased Document Collection: Implement a step-by-step document collection process to avoid overwhelming clients (e.g., initial requests limited to payslips, home loan statements, and ID before moving to full compliance). Deep Financial Analysis: Review bank statements with a "fine-tooth comb" to identify red flags, undisclosed debts, or payday lenders not appearing on standard credit reports. Credit Report Evaluation: Order and analyze credit reports (Equifax) to identify defaults, late payments, and existing liabilities. Servicing & Solutions: Perform rough servicing and capacity calculations to ensure the proposed refinance significantly reduces the client's monthly repayments (targeting reductions between $500 and $5,000). Compliance Management: Prepare and send compliance packs, including privacy and credit consents, for digital signature. Application Monitoring: Track file status via internal CRM and spreadsheets, ensuring consistent follow-up with clients every two days regarding outstanding documents. Lender Liaison: Monitor applications through lender portals and manage "Requests for Information" (RFIs) to secure formal approval and settlement. Process Optimization: Proactively update internal knowledge sheets and trackers to stay current on evolving lender policies. Administrative Support: Assist with minor marketing tasks, such as updating social media graphics or templates using basic design tools. Workflow & Culture Volume: Handling approximately 5–10 active applications at various stages simultaneously. Collaboration: Frequent internal video check-ins to discuss complex files that cannot be resolved via email or chat. Pace: While the internal process is efficient, the interaction with the client is intentionally "slow-paced" to ensure they feel supported and not pressured. Required Qualifications & Skills Experience: Proven experience in Australian mortgage broking support and loan processing. Analytical Skills: Strong ability to interpret complex credit files and conduct thorough bank statement audits. Software Proficiency: Experience with mortgage CRM systems, Google Workspace, and Canva. AI Integration: Openness to integrating AI tools into daily workflows to increase efficiency. Communication: High English proficiency for email correspondence and regular internal video consultations. Temperament: High level of empathy for vulnerable clients and the ability to remain calm in a detail-oriented environment.

Responsibilities

Manage end-to-end residential refinance applications for clients with complex financial histories, including document collection and financial analysis. Monitor application status through lender portals and CRM systems while ensuring consistent follow-up with clients.