QUALIFICATIONS:

• Three or more years of experience in collection of delinquent accounts for a financial institution, or equivalent experience in a collection department. Experience in Mortgage collections preferred.
• Demonstrated understanding of foreclosure procedures and/or property management preferred.
• Strong interpersonal and negotiation skills to manage sensitive financial discussions.
• High school diploma or the equivalent.
• Competent computer skills and use of standard office equipment.
• A patient yet firm demeanor.
• Ability to meet, speak, and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some lifting, not to exceed 25 pounds.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

• Begin collection process on all consumer and commercial mortgage loans 15+ days delinquent.
• Work within general guidelines in collection activities, exercising judgment, experience and objectives established by the collection manager to determine the effective approach and follow-up action.
• Reach out to borrower(s) in attempting to obtain past due payments using multi-channel communications such as telephone, letters, email, and/or text.
• Monitor and manage delinquent loans until accounts are brought current or otherwise resolved in an effort to maximize collateral retention, minimize losses and ensure compliance with regulatory requirements.
• Coordinate with Mortgage and Commercial teams to pursue loan modification opportunities based on borrower(s) feasibility.
• Collaborate with internal teams and legal counsel to manage the foreclosure process.
• Prepare and file all necessary documentation to ensure timely progression in foreclosure proceedings.
• When applicable, oversee the reassignment of rents to maintain asset performance. This process will require senior management’s approval.
• Consult with and manage external vendors or property management firms to ensure efficient handling and maintenance tasks for all OREO properties.
• Maintain comprehensive records of collection efforts, escalations, and recovery outcomes.
• Prepare regular performance and status report for senior management.
• Preform inspections on OREO properties when needed.
• Make court appearances as a representative of the credit union when needed.
• Adheres to all Red River Employees Federal Credit Union policies and procedures.
• Performs other related duties as assigned.