Mortgage & Commercial Collector at HIWAY CREDIT UNION

Saint Paul, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

29.5

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Software, Mortgage Collections, Commercial Collections, Record Keeping, Prioritization, Problem Solving, Communication, Microsoft Office, Mathematical Calculations, Teamwork, Foreclosure, Repossession, Bankruptcy Law, Loss Mitigation, Modification Documentation

Industry

Banking

Description

Description Role: Mortgage & Commercial Collector carries out all collection activities for the credit union to minimize delinquency. Major Duties and Responsibilities Maintain detailed, accurate record and notes of all collection actions within collections software Prioritizes and manages multiple demands Responsible for all mortgage and commercial collection activities for the credit union Responds to all member and employee questions regarding collection accounts and items Works to collect on all delinquent loans and accounts Works with members to offer suggestions and/or appropriate future options and processes Obtains payment agreements for all past due loans and accounts Handle bankruptcy filings which may include working with legal counsel and processing/recording trustee payments Arranges for foreclosure or repossession actions and other legal action as required Assists in preparing the monthly loss mitigation report Keeps updated on all related federal and state collection, foreclosure, repossession and bankruptcy laws Evaluates present collection methods and offers suggestions to improve efficiencies Backup CPI process for mortgage and commercial loans Prepares loss mitigation and modification documentation Maintains timely and regular attendance to meet department and member needs Models Blaze GPS core values and service expectations Meets scorecard performance goals Adheres to all current and/or future policies, procedures, and guidelines Assumes all duties as assigned by management Other Duties Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude Regular and predictable attendance Perform other duties as assigned to support effective department operation Requirements Experience/Education/Certifications/Licenses High School degree or equivalent One to three (1-3) years’ experience within mortgage and commercial collections Demonstrated Knowledge Advanced knowledge of collections best practices, procedures, and regulations Strong verbal and written communication skills and well organized Proficiency in Microsoft Office and collection software Able to perform basic mathematical calculations Strong teamwork skills Communication Skills Ability to proactively respond to members and employee to problem solve based on guidelines; written communications are based on templates but can be modified Physical Requirements Ability to sit and stand; answer calls; operate computer and office equipment; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs. Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $25.20-$29.50. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

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Responsibilities

The Mortgage & Commercial Collector is responsible for executing all collection activities for the credit union to minimize delinquency across mortgage and commercial loans. This includes maintaining detailed records, working with members to secure payment agreements, and handling legal processes like bankruptcy filings, foreclosure, or repossession as required.