• Branch/Department:Direct Mortgages
• Location:Cobalt Office (Newcastle upon Tyne)
• Contract Type:Permanent
• Salary:£48,000 - £60,000 (dependent on experience)
• Working Pattern:Based on site at our Cobalt Office (Newcastle). Shifts are Monday to Friday 8am-6pm and Saturdays 9am-5pm (one in six). Flexible working patterns considered.
• Reference:6079

HOW YOU’LL HELP US LIVE OUR PURPOSE:

We’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It’s a purpose that drives everything we do and one we’re proud of. And you can play your part too – join our Direct Mortgage Unit as a Mortgage Consultant Team Manager and you could lead a team of Mortgage Consultants to give our members the great service we pride ourselves on via our telephony channel.
The role will be based on site at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and you will work 35 hours per week including approximately one in six Saturdays.

WHAT YOU’LL BRING TO THE ROLE:

• Full CeMAP (or equivalent) professional qualification is essential
• A full and thorough understanding of Mortgages is essential including regulation i.e. MCOB and MMR
• Previous experience of managing in a regulated environment.
• Extensive experience of individual and team development through coaching and performance management.
• Capable of delivering on objectives and performance measures.
• Proven track record in achieving positive customer outcomes whilst adhering to regulatory procedures.
• Excellent organisational skills and high personal and professional standards
  (This role falls under the FCA Certified Regime)