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Mortgage Customer Service Representative-Insurance at Iowa Bankers Mortgage Corporation
Urbandale, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Escrow Management, Hazard Insurance Review, Customer Service, Vendor Management, Analytical Decision Making, Problem Solving, Microsoft Word, Microsoft Excel, Black Knight System

Industry

Banking

Description
Description The Mortgage Customer Service Representative assists in the Escrow area by performing the following duties. Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue. Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner. Receives payment of insurance premiums from escrow accounts. Review insurance losses according to investor guidelines for endorsement or loss account set-up. Performs various clerical duties, including the filing and correspondence in the appropriate loan files. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors. Requirements Required Education: High school diploma or general education degree (GED) Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience. Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience. Required Skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.
Responsibilities
The representative manages escrow and hazard insurance information and handles customer and vendor inquiries via a call queue. They are also responsible for processing insurance premium payments and reviewing insurance losses according to investor guidelines.