Mortgage Customer Service Representative- Tax/Escrow/PMI at Iowa Bankers Mortgage Corporation

Urbandale, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Tax Payment, Escrow Analysis, Customer Service, Analytical Decision Making, Problem Solving, Microsoft Word, Microsoft Excel, Black Knight System, Insurance Loss Draft Claims, Flood Information Review, Hazard Record Management

Industry

Banking

Description

Description The Mortgage Customer Service Representative assists in the Tax/Escrow area by performing the following duties: Tax · Research, review and prepare property tax payment files. · Pay individual property tax parcels. · Responds to emails sent to the inbox. · Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors. · Additional property tax related research & remediation. Escrow · Individual Escrow Analysis – Perform individual analysis as needed · Identify root cause of excess Escrow Shortages, Surplus and Significant Payment Changes · Mass Escrow Analysis – Perform required mass analysis annually according to state matrix. · New Loan – Perform new loan analysis as needed. · New Construction / Mid-Year Analysis - Assist with NewCon mid-year review and analyze loans as needed. · Waiving Escrow – To remove Property Taxes, Homeowners insurance and / or both to close escrow. · Approve Escrow Analysis Statements and Refund Checks. · Web Reports – Review reports showing additional website payments made to escrow for review / research and analyze as needed. · · Lock Box Report - Review reports showing additional payments made to escrow for review / research and analyze as needed. · Escrow Overdraft Report – Research, reanalyze and send letter as needed. Assist with · Insurance loss draft claims. · Review and update Flood information including but not limited to exchange of information with flood vendors. · Insurance Disbursements (HUB, MBA, MSP, ACH) · Insurance Refunds · RD Monthly Payment · FHA Monthly Payment · Reviews escrow & non-escrow hazard records and obtain updated documents as needed. · Reviews and update hazard information utilizing OnBase work queues. Reviews daily reports from MSP related to hazard updates. Requirements Required Education: High school diploma or general education degree (GED) Required Work Experience: Two to five years of related experience and/or training; or equivalent combination of education and experience. Technology Skills: Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience. Required skills or traits for the position: Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem-solving skills.

Responsibilities

The representative manages property tax payments and performs various escrow analyses to ensure accurate homeowner accounts. They also handle insurance disbursements, flood information updates, and provide customer support to homeowners and vendors.