Mortgage Customer Service Representative at Teksystems Global Services LLC

Carrollton, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

23.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Loan Origination Process, Inbound Calls, Outbound Calls, Text Messaging, Customer Inquiries, Work Queue Monitoring, Interdepartmental Interaction, Mortgage Operations, Communication Skills, Regulatory Understanding, Attention To Detail, Critical Thinking, Problem Solving, Time Management, Negotiation Skills

Industry

IT Services and IT Consulting

Description

Description As a Customer Experience Specialist I will act as the primary consumer contact to guide a consumer through the loan origination process after the customer meets with a Loan Officer. Responsibilities may be limited within a specific function/channel: Responsibilities: • Receive inbound calls and make outbound calls to consumers • Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers • Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests. • Monitoring work queues and intervening as needed • Interacting with multiple departments to expedite processing and/or issue resolution Additional Skills & Qualifications Call center experience within mortgage experience (originations or servicing) is a plus Mortgage operations experience (Processors, Loan Officers, Closers, etc.) with strong communication skills and comfort handling calls General understanding of applicable Federal, State and Local mortgage regulations a plus Must be a team player with strong attention to detail and able to work independentl Proven track record at delivering timely and accurate information in a fast-paced environment Excellent critical thinking, problem solving, mathematical skills and sound judgment Effective time management skills to deliver work on time Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) #PriorityWest26 Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrollton,TX. Application Deadline This position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Experience Specialist I acts as the primary consumer contact to guide them through the loan origination process after meeting with a Loan Officer. Responsibilities include handling high-volume inbound calls and texts, monitoring work queues, and interacting with multiple departments for issue resolution.