WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

POSITION SUMMARY:

Reporting to the Director, Mortgage Operations, the Mortgage Fulfillment Officer (MFO) position is responsible for the successful fulfillment and funding of mortgage applications and partnering directly with the Mortgage Loan Officer (MLO), Underwriters and Sales when required. The role also requires direct partnership with legal entities representing HomeEquity Bank on the legal instructions and funding of our mortgages.
The roles primary area of focus is the legal stage of the file journey. The Mortgage Fulfillment Officer is accountable for satisfying all the conditions placed by both the Underwriter and the Mortgage Loan Officer on all files, which are required for the advancement of files through to funding. This position also plays a role in the risk management of the business as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Bank’s policies and procedures and regulatory requirements. The role encompasses a cursory review of files returned by lawyers and legal partners, ensuring that the documents meet guidelines.

SKILLS AND EXPERIENCE REQUIRED:

• University Degree/ Community College Diploma or equivalent work experience
• Basic understanding of the current financial services’ environment
• Good communication and conflict management skills
• Thrives on variety and continuous improvement
• Well organized and is equally comfortable working on their own as well as being a contributing member of a collaborative team.
• Ability to adapt to changing environment and handle multiple priorities
• Proactive approach and sense of urgency to get things done
• Creative problem-solving skills with the ability to get results
• Some proficiency in Microsoft Office with the ability to learn new programs and/or platforms quickly
• Excellent customer service skills with a drive to build strong relationships

Working Conditions Unique to Job

• Hybrid office environment

The Mortgage Fulfillment Officer coordinates with various internal clients and partners (Sales and Underwriters) and external partners (Title Insurers and Provincial lawyers):

• To ensure a client focused experience – a mortgage structured to meet the client’s needs, funded on the client’s requested timeline, and
• To ensure a properly executed mortgage – a mortgage registered on title providing the Bank with the required appropriate security for the loan.
• To complete a cursory review of all documents and the overall file, and all conditions placed by both the Underwriter and the Mortgage Loan Officer
• Prepare all legal instructions, documentation and disclosures required and all other items required for fulfillment.
• Directly partner with legal entities representing HomeEquity Bank to ensure timely completion of the deal, with a clear eye on all closing dates and milestones
• Successfully coordinate the funding of files with internal accounting teams at HomeEquity Bank or external lawyers and firms

Key Responsibilities of this role include comprehensive file details with a large focus on the review of documentation required to satisfy all conditions and ensure all applicable laws, regulations, and internal policies have been respected. The role also requires a detailed pipeline review of all files assigned to the Fulfillment Officer, to ensure Service Level Agreements are maintained, and the file successfully moves within the legal stage.
This role is fast paced with a consistent workload. Expectations are to have a positive client experience every time coupled with accuracy of work and files that fund on time.