At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations. This support may include following up with borrowers for the collection of required documentation, responding to borrowers questions related to loan status, and may assist operations partners in relation to specific loan requests. Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business. Actively participates in all required corporate and business line training. Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank. Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Minimum one year of experience in administrative support activities

PREFERRED SKILLS/EXPERIENCE

• Good verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Previous sales support experience preferred
• Pervious mortgage industry experience
• Experience with qualifying a buyer and explaining debit and income
• Strong organizational skills with managing a pipeline while meeting task deadlines
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la