SUMMARY:

Originate various types of mortgage loans. Generate bank fee income by originating secondary market loans, and build or replace portfolio as directed by senior management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES:

Able to multi-task under sometimes stressful conditions.
Must provide exceptional, professional service to mortgage customers, underwriters, processors and closers.
Be the content expert on all the programs and products offered by the bank, as well as the overall mortgage industry.
Listen to the needs of customers and align them with the appropriate product and program to meet their mortgage needs.
Pre-Qualify purchase customers as requested.

Completes loan applications, inputting complete and accurate information in the loan origination system.
Obtains all necessary documentation specific to the product, program and specific needs of the client.
Reviews customer provided documentation to insure it meets all industry standards, review customer credit and analyze overall information to insure that any unanswered questions are documented and provided.
Discloses and provides the client with all required documentation within 3 days of application.
Delivers a complete application electronically to processing partners within 3 days of application, followed by the customer provided documentation within 5 days of application.
Reviews realistic expectations and timeline with the customer during the initial application process.
Conducts weekly pipeline calls with processors and/or team to insure all information is shared, and all needs are identified with what is needed, who is responsible to satisfy need, and when will it be completed.
Promotes the bank’s mortgage within the real estate community by attending realtor functions, community events and educational opportunities within the industry.
Communicates effective updates with customers throughout the mortgage process to insure they have no surprises.
Maintains and updates sales stage information to insure the referral source can see the progress of the referral.
Promotes and cross-sells all bank products and services.
Adheres to the terms of your Service Level Agreement (SLA)