Mortgage Loan Rep at Tyndall Federal Credit Union

Panama City, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

22.5

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

File Management, Third Party Services Ordering, Data Analysis, Problem Resolution, Appointment Scheduling, Documentation Review, Online Application Tracking, Record Keeping, Mail Handling, Notary Certification, Rate Sheet Distribution, Rate Lock Backup, Document Scanning, Compliance Monitoring, Typing, Microsoft Windows

Industry

Financial Services

Description

Description Role: Represent the Mortgage Loan Department by assisting borrowers, identifying needs, providing information and directing borrowers to appropriate mortgage service providers. Organize and direct the flow of work throughout the mortgage department. Essential Functions & Responsibilities: Manage the flow of files within the office. Order third party services and deducts appraisal fees from member’s account. Assign files to processors, underwriters, originators, and assign file status. Resolve administrative problems in the work flow through preparation of reports, analyzing data and identifying solutions to improve the process flow. Answers the phone, assists members with mortgage information, and schedules appointments. Confirms appointments and advises borrowers on documentation requirements for the mortgage appointment. Monitor, assign and track online applications and branch referrals. Maintains assigned records, files and reports. Handle all incoming mail and UPS & DHL outgoing shipments. Perform assigned administrative responsibilities. Assists the home equity department with home equity closings by meeting with members in the branch to facilitate the signing of closing documents. This requires notary certification. Responsible for uploading and sending out daily mortgage and MLO rate sheet while also serving as back up for rate locks on loan applications. Scanning and uploading closing packages to the respective Virtual Loan Folder and archiving each file once all final docs have been recorded and received. Ensure compliance with all regulatory programs including but not limited to the Bank Secrecy Act, Office of Foreign Asset Control Program and Customer Identification Program. Assist other department personnel and performs other duties as assigned. Remote employees must adhere to their agreed-upon work schedule from a secure location, participating in virtual meetings, video conferences/other communications, and maintaining regular, responsive communication during working hours. Performance Measurements: Assist all visitors either personally, electronically or by telephone in a courteous, friendly, timely, and professional manner and directs them to the appropriate party if needed. Orders third party services for all loans and manages the flow of files within required timeframes. Completes all required annual training, including Internal Compliance BSA/AML training, with a passing grade of 80% or higher. Maintain, organize and prioritize and a demanding workload. Completes required Customer Identification and Red Flags Program requirements to include documentation of discrepancy as needed. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Requirements Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Ability to type, use computer and general office equipment including 10-key calculator. Require basic to intermediate knowledge of Microsoft Windows, Word, Outlook and Excel. Require the ability to use a multi-line phone system with strong, friendly voice and good diction. Basic knowledge of mortgage and credit union products and services. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: This position is not eligible for remote or hybrid work. Tyndall Federal Credit Union is an Equal Opportunity Employer. As an equal opportunity employer, Tyndall Federal Credit Union does not discriminate against any employee or candidate on the basis of age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Responsibilities

This role involves representing the Mortgage Loan Department by assisting borrowers, managing the flow of mortgage files, ordering third-party services, and resolving administrative workflow issues. Responsibilities also include handling communications, scheduling appointments, tracking applications, maintaining records, assisting with closings requiring notary certification, and managing daily rate sheets.