Mortgage Loan Servicer at Jolt Credit Union

Saginaw Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mortgage Loan Servicing, Escrow Management, Loan Modification, Payment Processing, NMLS Registration, Microsoft Outlook, Lending Software, Account Reconciliation, Customer Service, Quality Control Reviews, Property Preservation, Foreclosure Alternatives

Industry

Financial Services

Description

Description Join Our Team as a Mortgage Loan Servicer Location: State Street Branch – Saginaw, MI Schedule: 40 hours/week Jolt Credit Union is looking for a detail-oriented, people-focused Mortgage Loan Servicer / Escrow Specialist to join our growing team. If you thrive in a fast-paced environment, enjoy keeping everything organized behind the scenes, and love helping members reach their homeownership goals, this role is for you. Why Join Jolt? At Jolt, we’re more than just a credit union, we’re a community. Our employees are energetic, motivated, and dedicated to making a real impact for our members every single day. We believe every team member plays a key role in our success, and we’re committed to supporting your growth along the way. What We Offer You 4 Competitive Medical Plan Options Dental and Vision Insurance 401(k) with Employer Match Flexible Spending Account(s) Employee Assistance Program Employee Wellness Program with Quarterly Bonus Incentives Training, Growth Opportunities, and a Supportive Team Culture Paid Time Off About the Role: We’re looking for a detail-oriented and service-driven Mortgage Loan Servicer / Escrow Specialist to support our members throughout the life of their mortgage. In this role, you’ll manage loan servicing activities, oversee escrow accounts, and act as a trusted resource for members with questions about their mortgage. This position plays a key role in delivering on our service promise by ensuring accuracy, clear communication, and proactive support, especially when members need guidance navigating payment challenges or escrow changes. Key Responsibilities: Process and apply mortgage payments accurately and on time Serve as a primary point of contact for member questions, concerns, and account support Proactively communicate with members regarding missed payments and provide solutions to help them stay on track Assist with loan modifications, home equity loan rewrites, and alternative solutions to foreclosure (e.g., short sales, deeds in lieu) Monitor and manage escrow accounts, including annual escrow analysis, payment of property taxes and insurance, and insurance tracking and force-placed coverage Coordinate with tax authorities, insurance providers, and third-party vendors Support insurance claims and property preservation processes when needed Answer member inquiries related to statements, balances, and credit union services Originate mortgage applications and support the loan process as needed Sell closed loans to investors and complete required balancing and reconciliation activities Assist with quality control (QC) reviews, servicing audits, and other internal or external audits as required Must satisfy all requirements of the Nationwide Mortgage Licensing System and complete the registration process as needed. What you Bring to the Team: High school diploma or equivalent required Two years of credit union or financial institution operations experience preferred Mortgage product and servicing knowledge strongly preferred Proficiency with Microsoft Outlook and lending software. Experience with job-related computer systems and ability to learn new platforms Must meet Nationwide Mortgage Licensing System (NMLS) requirements. We value people who are: Energetic Motivated Empathetic Committed to community service If that sounds like you, you'll feel right at home here.

Responsibilities

Manage mortgage loan servicing activities and oversee escrow accounts to support members throughout the life of their loans. Act as a primary point of contact for payment challenges, loan modifications, and account inquiries.