Mortgage Loan Servicing Representative- On-Site at Northrop Grumman Federal Credit Union

Gardena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

31.42

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Mortgage Servicing, HELOC Servicing, Escrow Management, Loan Processing, Account Research, Regulatory Compliance, Microsoft Windows, Communication, Arithmetic, Documentation, Problem Solving, Clerical Functions, Audit Support, Transaction Balancing, Real Estate Loans

Industry

Banking

Description

Summary of Primary Functions The Mortgage Loan Servicing team is responsible for the day-to-day servicing and maintenance of Mortgage and HELOC accounts. Primary functions include processing payments, managing escrow accounts, handling payoff requests, posting and balancing transactions, and ensuring compliance with internal policies and regulatory guidelines. The team also responds to member inquiries, performs account research, and coordinates with other departments to resolve issues related to real estate loans. In addition, the Mortgage Loan Servicing team supports any other tasks or responsibilities needed by management, ensuring flexibility and responsiveness to the needs of the department. Skills and Abilities High school graduate or equivalent. Two years’ experience in a financial institution, with an emphasis on real estate loan servicing. Basic reading, writing, arithmetic, and communication abilities. Basic knowledge of loan collection documentation and associated regulations. Expert knowledge of practices and procedures within area of concentration. Must have a working knowledge of Microsoft Windows and core system. Duties and Responsibilities * Assist members with daily telephone inquiries * Monitor and reply to emails related to mortgages and HELOC servicing in a timely manner * Provide courteous, prompt and exceptional customer service for all member and/or vendor inquiries * Assist with general mortgage loan servicing department duties, as assigned * Review and process real estate loan transactions, including loan demands, reconveyance, subordinations and deeds. * Timely processing of escrow impounds account transactions * Calculate annual escrow/impound account to ensure accurate collection for taxes and insurance * Monitor and recommend action for all collateral with delinquent property taxes * Review periodic real estate portfolio evaluation reports for suspension or reinstatement of credit limits * Handles both routine and non-routine real estate account adjustments and corrections * Monitor and update real estate loan systems (internally and externally), as necessary, based on assigned reports * Assist with internal audit activities and compliance reviews within the Mortgage Loan Servicing department, as needed. * Perform clerical functions including, but not limited to, computer input and typing of designated forms * Process end-of-day balancing * Maintain current awareness of appropriate regulation laws, internal policies, procedures and practices * Provide support in various areas as needed * Other duties as assigned NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Loan Servicing Representative- RE - $22.44/hr to $31.42/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Monday through Friday 9:00 am to 6:00 pm 40 hours

Responsibilities

The Mortgage Loan Servicing team manages the servicing and maintenance of Mortgage and HELOC accounts, including processing payments and handling inquiries. They ensure compliance with policies and regulations while providing exceptional customer service.