MORTGAGE LOANS SUPPORT OFFICER at Commercial International Bank (Egypt)

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Document Review, Customer Callback, I-Score Checking, Application Processing, Salvaging Rejected Cases, Coordination, Feedback Provision, Policy Adherence, Reporting, Compliance, English Proficiency, Arabic Proficiency, Microsoft Office, Communication, Presentation Skills, Decision Making

Industry

Banking

Description

JOB PURPOSE To call back customers to ensure consent to apply, awareness of products’ basic features, benefits and pricing with the purpose of raising the quality of turned in applications. Review submitted documents & check I-Score to ensure minimum acceptance standards are achieved before submitting applications to the CAF. In addition to, coordinating between Sales channels and CAF to enhance quality of turned in applications. Description Business development 1. Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies. 2. Call back customers to ensure that all points in the approved, call back script are covered and confirmed by the customers. 3. Perform I-Score Checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the CAF. 4. Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the salvage rejected application. 5. Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned Sales Supervisor 6. Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers. 7. Provide Feedback and necessary support to sales channels on submitted card applications and receive required supporting documents with the intent of salvaging cases. 8. Ensure the awareness of distribution channels staff on Mortgage Loans policies to raise the quality & productivity of application. 9. Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates Policies, Processes and Procedures 10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations 11. Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work Compliance 12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks" Qualifications & Experience: • Bachelor’s degree of commerce, finance, business administration, accounting or equivalent • Minimum of 1-3 years relevant experiences of banking Skills: • Good command of English and Arabic languages • Very good command of Microsoft office • High communication and presentation skills • Self-motivated team player, decision maker, qualitative and quantitative analysis"

Responsibilities

The primary role involves ensuring high-quality mortgage loan applications by calling back customers to confirm consent and product awareness, and meticulously reviewing submitted documents against regulatory and bank standards before submission to the CAF. This officer also acts as a liaison between Sales channels and the CAF to enhance application quality and approval rates.