Mortgage Operations Consultant at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Experience, Lending Environment, Communication Skills, Residential Lending, Attention to Detail, Data Accuracy, Negotiation Skills, Problem-Solving Skills, Numeracy Skills, Literacy Skills, Customer Service, Financial Products Knowledge

Industry

Banking

Description

Location: Hybrid - Anywhere in New Zealand Employment Type: Full-time Mō te tūranga | About the Role As a Mortgage Operations Consultant, you’ll play a critical role in supporting the home lending process by acting as the central liaison between Mortgage Specialists, branches, and other internal stakeholders. You’ll ensure lending conditions are met, documentation is accurate, and the customer journey is seamless from approval to drawdown. Your success in this role will be driven by: Ensuring compliance with credit policy and underwriting standards, escalating deals outside authority to Senior Managers or Credit Supporting the end-to-end lending process by coordinating documentation, verifying conditions, and ensuring timely follow-through Maintaining a high level of product knowledge across lending policies, pricing, and discretionary approvals Managing tasks to meet service level agreements (SLAs) and proactively reporting exceptions Facilitating smooth transitions between business units and ensuring customer satisfaction Identifying and implementing process improvements to enhance operational efficiency Nā tāu rourou | What will you bring? Proven experience in a banking or lending environment, ideally within home loan operations Certified Lender Strong communication skills to liaise with Mortgage Specialists and Advisors, ensuring clarity and alignment on lending scenarios In-depth understanding of residential lending, including complex and construction lending High attention to detail and data accuracy in CRM and core banking systems Strong negotiation and problem-solving skills Excellent numeracy and literacy skills Demonstrated customer service excellence Sound knowledge of financial products and services 3–5 years of lending experience preferred Westpac Hei Wāhi Mahi | Working at Westpac EDIT ACCORDINGLY FOR FIXED TERM/CASUAL In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best • Additional purchased leave options up to 4 weeks per year • Banking benefits, insurance discounts and superannuation scheme • Growth and development – we provide opportunities for development and promote internal mobility • Recognition - we recognise and reward our star performers • School holiday subsidy - help you balance work and family during school holiday • 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 8 October 2025 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

As a Mortgage Operations Consultant, you will support the home lending process by acting as a liaison between Mortgage Specialists, branches, and internal stakeholders. You will ensure compliance with lending conditions and maintain a seamless customer journey from approval to drawdown.