Mortgage Operations Manager - SVP at Citi

O'fallon, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Project Management, Sales Processes, Financial Services, Risk Management, Compliance, Performance Metrics, Data Analysis, Business Strategy, Client Acquisition, Onboarding, Relationship Building, Performance Management, Business Development

Industry

Financial Services

Description

Manage a team of product managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) Partner with senior leadership and key stakeholders to develop performance metrics that measure success against business strategy and corporate goals and lead efforts to set quarterly and annual targets for each metric Design and implement sales processes/tools from client acquisition through onboarding and ongoing relationship building Partner with global finance team and manage data collection process to ensure data is captured correctly for reporting Partner with performance management teams to ensure business performance aligns with overall goals Track performance metrics, develop timely business review presentations, and provide stakeholders with analysis of performance, trends, and drivers for performance Design end-to-end business and professional development for sales professionals as well as identify performance issues and engage stakeholders to ensure action plans are created to remediate problems Ensure the focus of risk management, documentation, and compliance as well as the on-going and transfer of expertise across the team Complete quarterly analysis of business YTD performance and present business heads with analysis and insights on performance trends 10+ years of relevant experience Experience in financial services preferred Experience in project management to manage, execute, and communicate business performance Extensive knowledge of banking and financial services industry Extensive knowledge of sales and service process Demonstrated leadership and people management skills Ability to creatively design end-to-end sales processes and assistance Bachelor's degree/University degree or equivalent experience Master's degree preferred ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 09, 2025 ------------------------------------------------------

Responsibilities

Manage a team of product managers to achieve established goals and conduct personnel duties. Partner with senior leadership to develop performance metrics and lead efforts to set targets for business success.