MORTGAGE POST CLOSING MANAGER

Magnolia Bank is a community bank that has served the surrounding area for over 100 years. Our footprint includes banking centers located in Central Kentucky, mortgage offices throughout the U.S. and over 300 employees. We hold ourselves to the highest standard when it comes to providing an excellent customer experience through our personal way and the nurturing of our employees’ personal and professional growth. We keep a fun, friendly and engaging atmosphere all while living the Magnolia Values of Honesty, Integrity, Confidentiality, Excellence and Professionalism every day. Magnolia Bank is a customer focused bank that empowers, encourages, and engages our employees. Being Adaptive and Innovative is one of the main reasons Magnolia Bank continues to prosper.
We are currently seeking applicants for a Mortgage Post Closing Manager. This is a remote position. We are requiring a manager with at least three years of management experience for this role.

Qualified Candidates’ Expectations:

• Manage daily workflow across all post-closing departments to ensure timely and accurate completion of tasks.
• Oversee communication with internal teams and external stakeholders regarding post-closing statuses, deficiencies, and document requirements.
• Monitor productivity and quality metrics; ensure team performance meets or exceeds company standards.
• Develop and implement process improvements to drive efficiency and compliance.
• Conduct onboarding and ongoing training for post-closing staff to maintain regulatory and investor guideline knowledge.
• Review and resolve post-closing purchase deficiencies, government insuring issues, and quality control findings.
• Serve as a subject matter expert for post-closing processes and regulatory requirements.
• Collaborate with compliance, underwriting, and secondary marketing teams as needed.
• Perform other duties as assigned.

Required Education, Experience & Skills:

• High school diploma or GED required, bachelor’s degree in business or related field preferred.
• Minimum 5 years of experience in mortgage post-closing, with at least 3 years in a leadership or management role.
• Strong understanding of mortgage operations, including shipping, investor delivery, and collateral management.
• Working knowledge of Encompass LOS (preferred), Microsoft Word, Excel, and Outlook.
• Excellent communication, organizational, and leadership skills.
• Proven ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Customer-focused with a team-oriented approach.
• Sound judgment and problem-solving abilities.

Preferred Experience & Skills:

• Knowledge of lending regulations, including RESPA, TILA, TRID, and other federal/state guidelines.
• Familiarity with Fannie Mae, Freddie Mac, FHA, VA, and USDA loan delivery and insuring requirements.
• Experience with mortgage banking policies and secondary market procedures.
• Ability to adapt quickly to regulatory changes and evolving investor requirements.
• Experience in responding to agency audits, QC findings, and post-purchase conditions.
• Proactive, self-motivated, and able to lead cross-functional initiatives.

Hours:

• Primarily, Monday - Friday, 8:00-5:00
• Possible overtime & weekends

This position reports to the Mortgage Director of Operations.
If you want a place to work with opportunities to grow and a place that feels like home-come join us

Please refer the Job description for details