Job ID: 37411
Location: Singapore, SG
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working
Opening date: 20 Aug 2025

CUSTOMER EXPERIENCE:

• Provide friendly and courteous customer service in all interactions.
• Building positive rapport with different types of customers over the phone.
• Take appropriate actions to effectively control a phone call.
• Apply the proper phone etiquette to enhance customer experience.
• Provide all information necessary to help customers to make decisions.

FRONTLINE EXPERIENCE:

• To attend the prescribed training sessions and improve the product knowledge and phone skills consistently.
• Responsible to satisfy customer and maintain good image/reputation for the company.
• Take ownership for any problem and requests for information that customers have and resolve them quickly, keeping customers informed along the way.
• Update the existing databases with changes and the status of existing / prospective customers.
• Arrange for dispatch of products, information packages, brochures et al to clients
• Adhere to laid-down escalation matrix

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Interpersonal Skill
• MS office
• Written communication skill
• Good problem-solving skill