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Full job description

Job Title: Mortgage Underwriter

Location: Warrington - Hybrid. 2-3 days per week in the office. It is expected to be based in the office full time during the first 2 weeks.

Salary: On Application

Hours: Monday - Friday 9 am - 5 pm

Benefits:

• 15% Contributory Pension (10% Employer, 5% Employee)
• 26 days holiday plus bank holidays, and a day off for your birthday
• Discretionary Bonus Scheme & Annual salary reviews
• Paid sick leave & Digital GP 24/7
• Private Health Insurance, Critical Illness Insurance & Dental Cover
• Income Protection
• Enhanced maternity, paternity and shared parental leave
• Menopause support
• Paid Carers leave
• Charity Day
• Employee Assistance Programme
• Cycle2work Scheme
• Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number?brands,?restaurants, holidays and "away"?days.??

About our client and the role of Mortgage Underwriter

Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation.

They have an exciting opportunity for an experienced Portfolio BTL and Commercial Underwriter to join their established underwriting team, in either Hertfordshire or Cheshire.

You will assess new lending applications for commercial and residential mortgages for professional landlords, to evaluate quality, credit risk, and compliance with the lending policies and risk appetite. You will prepare clear and concise lending summaries, approving applications within your delegated authority or making well-reasoned recommendations to the Head of Underwriting, Director of Credit & Underwriting, or the Credit Committee.

Responsibilities for the role Mortgage Underwriter

• Conduct thorough research, analysis, and assessment of individual lending applications, identifying key risks and making informed lending decisions or recommendations.
• Identify any exceptions to the Bank's lending policies or guidance, providing clear recommendations and appropriate remedial actions where required.
• Support post-sanction administration activities, ensuring all processes are completed accurately, promptly, and in accordance with the Bank's policies, procedures, and management information (MI) requirements.
• Maintain a high standard of accuracy and accountability for all data entered and records maintained.
• Contribute to strategic projects and continuous improvement initiatives designed to enhance the Bank's performance, governance, and control environment.
• Consistently demonstrate the Bank's values and behaviours, acting as a positive ambassador for the organisation.
• Build and maintain strong working relationships with colleagues across the Business Development Team, providing expert support and fostering effective collaboration.
• Support the day-to-day credit operations of the Bank, ensuring all activities are conducted in compliance with applicable legal and regulatory requirements.
• Contribute to the successful delivery of the annual lending objectives while maintaining strong credit quality and prudent risk management.
• Promote full compliance with Anti-Money Laundering, Treating Customers Fairly, and Customer Conduct and Outcomes standards, delivering an exceptional customer experience reflected in positive customer feedback.
• Champion the strategy, values, and culture of the company, embedding these principles in relationships with customers, suppliers, and stakeholders to support sustainable business growth and performance.

Experience and skills required for the role of Mortgage Underwriter

• Must have held a lending mandate/Delegated Authority sanctioning mandate
• Proven experience of underwriting commercial and residential property investment loans to small and medium sized businesses.
• Experience of underwriting commercial owner-occupier (and OpCo / PropCo) deals and a good understanding of balance sheet lending is preferable.
• Ability to work within tight time constraints.
• Ability to develop and manage relationships at key levels in the business.
• Good team working, organisational and administration skills.
• Driven and ambitious

For more information regarding the role of Mortgage Underwriter please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.Full job description

Job Title: Mortgage Servicing Administrator

Location: London Hybrid

Salary: Up to £27,500 depending on experience plus benefits

Working Hours: Monday to Friday 9am to 5.30pm

Hybrid: 4 days a week in the office and 1 day at home

About the role of Mortgage Servicing Administrator:

Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products. They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria.

As a Mortgage Servicing Administrator, you will play a key role within the servicing and collections team, by dealing with the processing of existing mortgages including redemption requests, setting up direct debits and communicating with customers in arrears, whilst ensuring accounts are being managed in accordance with policies, procedures and regulations.

This is a fantastic opportunity for someone with a background in financial services telephony who is keen to expand their skills and build experience within mortgage servicing.

Responsibilities required for the role of Mortgage Servicing Administrator:

• Ensuring mortgage administration tasks are completed accurately and within required timeframes, including processing redemption requests, setting up direct debits, and issuing pre-expiry communications
• Managing and responding to customer email enquiries in a professional and timely manner
• Proactively contacting customers regarding unpaid direct debits on a daily basis
• Maintaining regular communication with customers in early stages of arrears to provide support and guidance
• Discussing and agreeing suitable solutions with customers, including repayment arrangements and forbearance options within agreed authority levels
• Monitoring agreed arrangements to ensure adherence and taking appropriate action where necessary
• Directing customers to free and independent debt advice services where appropriate
• Processing new loan completions efficiently and accurately
• Identifying issues, applying creative problem-solving, and making informed decisions within appropriate timeframes

Experience required for the role ofMortgage Servicing Administrator:

• Experience gained in a telephony role within financial services is essential
• Mortgage servicing or collections experience is advantageous but not essential
• Ability to build rapport with customers and communicate key information clearly, professionally, and effectively
• Strong interpersonal and communication skills
• Highly organised with the ability to prioritise tasks efficiently
• Exceptional attention to detail
• Capable of working effectively under tight deadlines
• Confident in both verbal and written communication
• Good understanding of Consumer Duty principles
• Awareness of regulatory requirements and their impact on business operations
• Collaborative team player with a supportive approach

For more information regarding the role of Mortgage Servicing Administrator, please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

• Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.