Mortgage Servicing Representative at Arbor Financial Credit Union

Oshtemo Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

18.86

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Escrow Management, Mortgage Servicing, Customer Service, Regulatory Compliance, Problem Solving, Communication, Interpersonal Skills, Computer Proficiency, Organization, Attention To Detail

Industry

Banking

Description

Description Mortgage Servicing Representative Benefit Highlights Paid vacation, personal, sick, holiday, volunteer & birthday time off 401(k) with 6% match and 4% profit-sharing contribution Top-notch health insurance, dental, and vision HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage Employee Assistance Program to prioritize your wellbeing Tuition reimbursement Loan and mortgage discounts + higher rates for savings products Starting Wage: $18.86 /Hour, based on experience Location: Kalamazoo, MI About The Role The Mortgage Servicing Representative supports members by handling inquiries, managing escrow functions, and maintaining accurate mortgage loan records while delivering exceptional service experience. This role ensures compliance with all regulations, promotes credit union products, and contributes to a positive, member-focused environment. Where You’re Headed Join Arbor as a Mortgage Servicing Representative and develop practical expertise in mortgage servicing while working collaboratively across functions. This role provides a strong foundation for advancement within the Mortgage Lending team. What You’ll Do Provide responsive support to members by handling all inquiries Manage all escrow functions, including escrow analysis and disbursements for items such as property taxes and homeowners’ insurance Maintain accurate and up-to-date mortgage loan files while following document retention requirements and preparing the files for storage Research, investigate, and resolve member questions for concerns, escalating or redirecting as needed Complete required monthly, quarterly, and annual mortgage servicing reports Ensure compliance with all applicable regulations, including BSA, OFAC, and the USA Patriot Act. Promote and maintain a confidential environment to protect members, employee, and credit union information Is This You? High School Diploma or equivalent Strong attention to detail, organizational, problem-solving, communication, and interpersonal skills Professionalism in conduct, communication, and appearance Proficiency in basic computer operation Ability to work collaboratively in a fast-paced environment with frequently changing priorities Preferred But Not Required: College degree, mortgage/mortgage processing and financial services experience Why Join Arbor? For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.

Responsibilities

The role involves handling member inquiries, managing escrow functions, and maintaining accurate mortgage loan records. It also requires ensuring compliance with financial regulations and preparing monthly, quarterly, and annual servicing reports.