We are hiring a Mortgage Specialist, Internal Sales!
Reporting To: Manager, Mortgage Specialist
Full-Time/Part- Time: Full-time
Posting Date: July 21, 2025
Closing Date: August 4, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 55.7
Office Location: Montreal, QC Great location! Steps away from the main public transit station

THE EXPERIENCE YOU NEED:

• Must possess good communication skills on the telephone and when interacting with internal First National departments and business partners
• Ability to multi-task in a fast-paced environment
• Strong ability to analyze and resolve problems
• Shift work would be required to support volume as required
• Previous inbound/outbound sales experience
• Knowledge of mortgage underwriting policies and procedures
• Knowledge of mortgage and other debt products to ensure quality First National customer service
• Strong verbal and written communication skills in both English and French is required - require bilingualism due to National Support

• Handle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests
• Retention of accounts which are discharging due to a switch or sale of property
• Solicit to retain First National customers (inbound and outbound)
• Sell of Mortgage Life Insurance and Home Warranty programs
• Speak with client’s that are requesting an early renewal for lower interest rates or debt consolidation
• Utilize technology to aid the mortgage process
• Accountable for retention percentage