Mosaic | IT Infrastructure Lead at Mosaic Service Partners

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

120000.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Managed Service Provider (MSP) Partnership, Managed Security Service Provider (MSSP) Partnership, Onboarding/Offboarding, Endpoint Management, Device Lifecycle Management, IT Security Coordination, Incident Escalation, IT Service Delivery, Process Improvement, Vendor Management, IT Infrastructure Playbooks, Domain Administration, DNS Management, Customer Service, Stakeholder Management, Scalable Thinking

Industry

Construction

Description

IT Infrastructure Lead Location: Washington DC metro (hybrid). This role will require periodic travel to partner locations as needed. Reporting Structure and Compensation: Vice President of Technology, Silas Owens This base for this role is $100K-$120K plus a bonus. Base will DOE. Company Overview: Alpine Investors, a people-driven private equity firm, recently launched Mosaic Service Partners, a newly formed aggregator strategy backed by Alpine's 9th fund, which has over $4.5 billion of committed capital. Mosaic is Alpine's newest platform in the Home Service market. This is a unique opportunity to play a foundation role in building the IT support and infrastructure function for a company with a clear mandate to scale through a rapid M&A strategy. Mosaic Service Partners is seeking to be the market-leading business in its specific vertical, building on Alpine's existing success elsewhere in residential services. The goal of Mosaic Service Partners is to help drive growth at its operating companies by providing shared support resources across talent, sales and marketing, finance, integration, and technology—while still empowering local leaders to make the right decisions for their business and people. While Mosaic Service Partners is a startup, its institutional support and committed capital from Alpine, deal sourcing and execution resources, and experienced management team provide a strong competitive advantage and will allow the company to deploy a rapid M&A growth strategy—unique characteristics for an early-stage firm. Mosaic is looking to hire individuals who understand the "build," are willing to roll up their sleeves, and are excited by the opportunity to create an industry-leading platform from its inception. Opportunity Overview The IT Infrastructure Lead will serve as Mosaic's primary liaison to our managed service provider (MSP/MSSP), owning the day-to-day coordination that keeps IT support, security, and employee technology running smoothly across HQ and our partner companies. This role will lead core workflows like onboarding/offboarding, endpoint and device lifecycle management (procurement, provisioning, warranty/repairs), and consistent IT service delivery—while also bringing a scalable, improvement-minded approach beyond ticket closing. You'll be a highly visible partner to internal teams and local operators, helping standardize foundational IT processes and strengthen the end-user experience as Mosaic continues to grow through acquisition. Key Responsibilities Serve as Mosaic's primary liaison to our Managed Service Provider (MSP) / security support partner (Cloud IT), driving day-to-day IT support and ensuring high-quality service beyond ticket resolution. Own and continuously improve employee onboarding and offboarding workflows (accounts, access, devices, and coordination with stakeholders) to deliver a smooth, consistent new-hire experience. Manage endpoint and device operations, including provisioning, inventory, troubleshooting, warranty/repair coordination, and helping centralize purchasing for better consistency and scalability. Support IT security and infrastructure needs in partnership with the MSSP/MSP, including access controls, security-related requests, and coordination of remediation efforts. Provide hands-on, on-site support for HQ as needed (including coordinating office A/V and conference room reliability) and help ensure core workplace technology "just works." Travel to operating companies/brand partners to support locations that lack dedicated IT resources, troubleshoot issues, and reinforce standard processes. Establish and document scalable, repeatable IT infrastructure playbooks (e.g., onboarding standards, device management, vendor workflows) that can be reused as Mosaic grows. Support technical aspects of website and domain administration (e.g., domain/DNS, hosting/vendor coordination) and collaborate with internal teams to enable business needs. Ideal Candidate MSP / Helpdesk Partnership: Proven experience owning the day-to-day relationship with a Managed Service Provider (and ideally an MSSP), translating business needs into clear priorities and holding partners accountable to SLAs and outcomes. Onboarding & Offboarding Ownership: Skilled at running end-to-end employee onboarding/offboarding (accounts, devices, access, permissions) to deliver a smooth, secure first-week experience. Endpoint & Asset Management: Experience standardizing laptop/endpoint procurement, inventory, warranty/repair workflows, and device lifecycle management across a growing organization. Security-Minded Operator: Comfortable coordinating security basics (access controls, endpoint security, phishing/cyber hygiene, incident escalation) and partnering with security vendors without needing to be a dedicated security engineer. HQ & Field Support: Able to provide hands-on support for the HQ team (including AV/office tech) and travel to partner locations to fill gaps where local IT coverage is limited. Web/Domain Fundamentals: Working knowledge of core web infrastructure needs (domains/DNS, website administration basics, vendor coordination) to support business and marketing requests. Customer-Service DNA: Strong communicator who can represent Mosaic professionally, build trust quickly with non-technical stakeholders, and keep issues moving without creating friction. Structured, Scalable Thinker: Builds simple, repeatable processes and documentation to improve IT operations as Mosaic scales. Travel and Location Our office is in Washington, DC (Van Ness Metro). We have a hybrid office schedule, with an on-site presence expected to support the HQ team and coordinate with vendors. This role may also require travel to partner locations as needed to assist with onboarding/offboarding, endpoint support, and broader IT infrastructure needs. Why Join Us Own the day-to-day IT experience at Mosaic—serving as the primary liaison to our managed service provider (Cloud IT) for onboarding, offboarding, endpoint support, and security coordination. Make immediate, visible impact by standardizing and improving core processes (device procurement and lifecycle management, access provisioning, and issue escalation) to deliver a smoother employee experience. Get hands-on variety and exposure across the business: support HQ needs in our DC office and partner with our brand operators when they need additional IT coverage. Help drive scalable, repeatable infrastructure practices as Mosaic grows—bringing a "big picture" mindset beyond ticket resolution to build what good looks like for a multi-brand platform. Join a lean, high-ownership team where you'll be trusted to roll up your sleeves, solve problems, and grow with the organization. Compensation and Benefits Mosaic offers a highly competitive benefits package. This base for this role is $100K-$120K plus a bonus. Base will DOE. Full benefits (health, dental, vision, life insurance, disability insurance) Opportunities for career advancement in a rapidly growing company. You must apply for a resume to be considered for this job.

Responsibilities

The IT Infrastructure Lead will act as the primary liaison to the Managed Service Provider (MSP/MSSP) for daily IT support, security, and employee technology across headquarters and partner companies. This role involves owning and improving workflows like onboarding/offboarding and device lifecycle management while standardizing foundational IT processes to enhance the end-user experience during company growth.