Mosaic Sustain ALTERYX Incident Coordinator at PepsiCola Bottling Company of New York Inc

, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Alteryx Designer, SQL, MySQL, Python, Tableau, Data Analysis, Predictive Modelling, Forecasting, ODBC Driver, SAP, Oracle, Service Now, Jira, Incident Management, Change Management, Technical Solutions

Industry

Food and Beverage Services

Description

Overview PepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate “vertical” planning for Business Units (BUs) or markets, and “horizontal” planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo organization. The Sustain Team for MOSAIC Solution is responsible for the delivery of high-quality break fixes and keep stability for the Mosaic markets which are live. Also, to ensure zero minimum critical incident from Production, coordinate and minimize the downtimes of Prod and non-Prod environments. The overall solution should be managed closely with our Business Support (Center of Excellence), various business teams (product owners and market teams) and other application support teams. The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake. Responsibilities The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the team’s tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller. Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation. Handle tickets escalations to the Service Controller. Qualifications University education (BS /BA level) or equivalent work experience 4+ years of experience in Alteryx 6+ years of Information Technology Technical Skills Alteryx Designer SQL, MySQL Python Tableau Data Analysis, Predictive Modelling, Forecasting ODBC driver SAP & Oracle exposure Service Now, Jira or other ticketing tools

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Responsibilities

The role involves handling incidents for the Mosaic solution and ensuring resolution within SLA. The candidate will act as a subject matter expert, responsible for continuous communication about incident status and managing the Change Management process for break fixes implementation.