Job Summary:
We are seeking a friendly and professional Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive impression of our organization. The ideal candidate will have excellent phone etiquette, strong guest service skills, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor
- Answer phone calls and direct them to the appropriate department or individual
- Provide information about our services, facilities, and amenities to guests
- Assist guests with check-in and check-out processes
- Handle guest complaints or concerns in a professional manner, escalating as necessary
- Maintain a clean and organized front desk area
- Manage reservations and ensure accurate booking information
- Coordinate with other departments to meet guest needs and requests
- Perform administrative tasks such as filing, data entry, and record keeping
Skills:
- Excellent phone etiquette and communication skills
- Strong customer service and guest relations abilities
- Proficiency in using phone systems and office equipment
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel management systems is preferred
- Professional appearance and demeanor
Join our team as a Receptionist and be part of an organization that values exceptional customer service. Apply today!
Job Type: Casual
Pay: $33.00 – $47.00 per hour

Experience:

• MS Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In perso

Please refer the Job description for details