Motor Assessor Metropolitan QLD at Allianz Global Corporate & Specialty SE

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trade Qualification, Panel Beater, Spray Painter, Motor Mechanic, Motor Vehicle Insurer Code of Conduct, Motor Vehicle Repair Techniques, Customer Service, Staff Management, Driver's License, Technical Proficiency, Communication Skills, Emerging Technologies, Assessment Skills, Repair Cost Benchmarking, Customer Insights, Problem Solving

Industry

Financial Services

Description

Motor Assessor | Brisbane, QLD | Tool of Trade vehicle provided. At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. About the role Completing assessments of motor vehicles in either repair cost or total loss and providing customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues. Complying with motor assessing process, guidelines, allowances. parts policy, severity coding requirements and repairer standards. Wherever appropriate, apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance. Contributing to improving the customer service of Selected and non-Selected repairers. Wherever practicable complete total loss reports within 24 hours of assessment. Understand customer insights and feedback. Act to put the best interests of our customers at the heart of everything we do. About you Trade qualification & significant post apprenticeship experience as a Panel Beater, Spray painter or Motor Mechanic. Have a significant understanding of the Motor Vehicle Insurer Code of Conduct. An understanding of motor vehicle repair techniques and experience quoting damaged vehicles. Experience dealing with customers and managing of staff. Current Driver's License. Demonstrate technical proficiency with systems, software, databases, reporting & communication tools. Excellent verbal and written communication skills. Passionate about leveraging emerging technologies to stay ahead in a fast-changing digital world.

Responsibilities

Complete assessments of motor vehicles for repair costs or total loss and resolve customer complaints. Ensure compliance with motor assessing processes and improve customer service for repairers.