REQUIREMENTS

• Experienced motor claims practitioner with 5 years or more.
• Good understanding of predominantly motor claims.
• Experience with the Ministry of Justice (MOJ) Claims Portal and the Official Injury Claim Portal
• Have a keen grasp of figures and be comfortable and confident when speaking with policyholders, brokers, loss adjusters and solicitors.
• Excellent interpersonal and communication skills.
• High level of attention to detail and high level of accuracy
• Willingness to take responsibility and accountability
• Good working knowledge of Microsoft products including Outlook, Excel, Word and PowerPoint.
  Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Application question(s):

• What’s your annual salary expectation (£)?
• What’s your notice period (months)?

Experience:

• Motor Claims Handling: 5 years (preferred)

Work Location: Hybrid remote in London EC3V 3N

The post will require the candidate to handle predominantly motor claims including own damage, TP damage, TP injury or TP car hire. The candidate will be responsible for the following:

• To respond to all new claims advices delegated for your handling in a timely fashion and to maintain a record of all such claims. This will include setting up files and to obtain supporting documentation to allow settlement of such claims.
• Where applicable the appointing of specialists from the panel used by the company which will include loss adjusters, engineers and solicitors.
• Respond to queries from Policyholders, Brokers and any other applicable party in the appropriate manner.
• Correspond with Policyholders and brokers to request supporting documentation for claims to enable a timely settlement whilst maintaining a commercial attitude towards settlement.
• Correspond with third party Claimants to either defend any allegations or assess and negotiate settlement of all such claims.
• Seek instruction from Departmental Manager where they may be points or queries of material interest to the underwriting department.
• Maintain a regular review of all working practices.
• Ensure all claim files are up to date and all correspondence saved within the departments e-filing system.
• Liaise with departmental manager and team members where there are material concerns.
• Attend all internal and external claims meetings where relevant to the individual.
• Where necessary liaise with Insurance industry bodies e.g. MIB, ABI, FOS.
• Liaise internally and provide back-up to other departments within the company relating to their areas of interest.
• Ensure at all times that the interest of the company is not prejudiced
• The candidate may be required to attend to other matters as set by Management.