Motor Claims Consultant at IAG AUS

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Empathy, Problem Solving, Multi-Tasking, Attention to Detail, Adaptability, Continuous Improvement

Industry

Insurance

Description

Make a difference as a IAG Motor Claims Consultant Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands. Your Role Operating in a fast-paced environment, you’ll deliver exceptional customer claims experiences as the first point of contact for direct customers. You’ll handle lodgement and end-to-end management of motor claims, guide customers through the claims process via inbound calls, respond to enquiries via phone and email, and complete processing and administrative tasks. This is a permanent, full-time role based in Naarm (Melbourne CBD or Burwood). Your IAG journey commences Monday 3rd November with a comprehensive four-week, virtual office-based training program running from 8.30am – 5pm. When you are fully competent the role will offer a hybrid working arrangement, blending home and office work. There will be a requirement to attend the office 1 set day per week with the team as well as any ad hoc training or event days. Once training is complete you must be able to work on a set shift. Below are the work patterns we are looking to fill; Set Shift between hours of 7.15am – 6pm 5 roles: Tuesday to Saturday (includes a 50% Saturday loading) 3 roles: Sunday to Thursday (includes 75% Sunday loading) Or Set Shift between hours of 8am – 8pm 1 role: Tuesday to Saturday (includes a 50% Saturday loading) 1 role: Sunday to Thursday (includes 75% Sunday loading) About You You thrive in a fast-paced, customer-focused environment, bringing energy, empathy, and a passion for continuous improvement. You're someone who enjoys making a difference and working collaboratively. In addition, you will: Strong customer service skills with the ability to communicate clearly and empathetically Excellent written and verbal skills with an ability to explain processes clearly Perform effectively in a fast-paced, changing environment while staying focused Ability to assess situations, think on your feet, and resolve issues effectively Comfortable navigating multiple systems and ensuring accuracy in all tasks Continuous learning and development of insurance knowledge are essential for your success in this role. Joining IAG you’ll have access to a raft of benefits from across the Group: Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers *Employment type eligibility criteria apply About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

Deliver exceptional customer claims experiences as the first point of contact for direct customers. Handle lodgement and end-to-end management of motor claims, guiding customers through the claims process via inbound calls.