Join a fast-moving, progressive business making a real impact in the insurance sector. Working on behalf of a range of respected clients, this company delivers exceptional service with a personal, empathetic touch—for both customers and colleagues alike.

WHAT YOU’LL BE DOING

As a Customer Claims Handler, you’ll be the first point of contact for customers and suppliers. You’ll respond to queries, manage claims, and provide personalised support during what can often be a difficult time for customers.

YOUR ROLE WILL INCLUDE:

• Handling inbound and outbound calls with professionalism and empathy.
• Managing motor insurance claims from start to finish.
• Making liability decisions and setting clear expectations for customers.
• Guiding customers through the claims journey, helping them get back on the road quickly.
• Working closely with suppliers and other departments to ensure timely resolutions.
• Adapting and growing with the business, with opportunities to take ownership of the full claims process.