At MAWDY we’ve grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect. We’re looking for an enthusiastic and detail-oriented Speciality Risk Claims Handler who thrives in a customer-focused environment. Reporting to the Specialty Risks Claims Team Manager, you will be responsible for ensuring claims and enquiries are handled in accordance with the terms of the policy and regulatory requirements, to ensure that customers receive first-class support and advice, and to maintain regular dialogue with the warranty sales team.
Working hours are Monday to Friday, 9am – 5pm onsite (35 hours per week), although some flexibility is required dependent on business needs.

QUALIFICATIONS

APA/CIP Qualified. As MAWDY is regulated by The Central Bank of Ireland, our employees are required to meet minimum competency requirements.
Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee’s fitness and probity.

• Handle inbound and outbound calls and queries from policyholders, motor dealers and repairers in a professional and efficient manner.
• Process and review claims information and ensure correct documentation is received.
• Negotiate claims costs with suppliers.
• Maintain complete and accurate claims records on internal IT systems.
• Support Operations & Sales with system administration and product info.
• Liaise with motor breakdown team, finance department and sales team.
• Adhere to regulatory and compliance requirements.