Our Motor Claims Handler opportunities are ideal to specialise within a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. Our modern contemporary offices are in the heart of Milton Keynes, just a two minute walk from the MK Centre and are well serves by public transport. There’s also great facilities such as a coffee shop in site and comfortable break out areas.
You’ll be supporting our valued clients in proactively handling a range of Motor claims varying in value. These can range from road traffic accidents, uninsured loss recovery, third party interventions, personal injury, key theft and property damage to name a few.
With your role, you’ll be speaking with the insured, third parties, emergency services and witnesses to gather all information about the claim, checking policy information and cover. Some claims may require Locus report reviews, instruction, management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim.
It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner.

We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills. Previous Motor Claims handling experience is preferred, but we’d like to hear from you if you have a similar commercial claims background. Additionally, we’d like you to have:

• Good negotiation skills – for arranging appointments, negotiation settlement, explaining information
• Knowledge of the claims process and information that needs to be gathered, assessed and reviewed
• Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
• To understand what matters to the customer and to put this first – putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not
• Flexibility in travelling on adhoc occasions for training and meetings

Due to the nature of our work, this role is subject to a satisfactory DBS chec

Please refer the Job description for details