DO YOU HAVE A KEEN EYE FOR ASSESSING LIABILITY AND A PASSION FOR DELIVERING EXCEPTIONAL CUSTOMER SERVICE?

At Complete Vehicle Support, we are a specialist accident and repair management business. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.
We are looking for a Motor Claims Handler to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of credit hire charges. You’ll work across the repair management lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.

WHAT WILL YOU BE DOING?

This role draws on experience from various sectors, requiring you to apply technical knowledge to assess liability in both fault and non-fault accidents. You’ll provide outstanding customer service by keeping clients informed about their claims while also managing discussions with brokers and insurers. We don’t expect applicants to have experience in every aspect of the role, but some exposure to claims handling and liability assessment is essential!

KEY RESPONSIBILITIES:

• Manage end-to-end motor claims repair cases from initial report to completion.
• Work closely with fleet work providers, clients, and repairers to ensure timely and efficient repairs.
• Research and select suitable repairers from CVS’ vast repair network based on specific customer needs.
• Update and maintain a bespoke case management system with detailed progress reports.
• Liaise with insurers and engineers to address liability queries and recover costs.
• Provide excellent customer service through effective communication and problem-solving.
• Adhere to strict service level agreements and timelines.