EXO Claims Recruitment are delighted to be working on behalf of one of the UK’s largest and fastest-growing legal firms.
Due to continued expansion, our client is interested in speaking with ambitious and driven Motor Claims Team Managers to join their dynamic claims division.

EXPERIENCE & KNOWLEDGE

• Supervisory/management experience in claims environment with previous experience of Motor Claims handling essential
• Ability to lead and motivate
• Excellent interpersonal verbal and communication skills
• Preferred working knowledge of claims IT systems
• Working knowledge of Microsoft software (Excel)
• Excellent problem solving skills and initiative
• Sound reasoning and ability to identify the issues involved in any problems arising

JOB PURPOSE

As a Team Manager you will be working towards the vision & strategy of our client’s Group. You will be responsible for leading and inspiring a team of Claims Advisors providing motivation, clear direction and performance assessment to aide delivery of excellent customer service, as well as controlling indemnity spend.

KEY DUTIES AND RESPONSIBILITIES

• To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
• To set, review and ensure achievement of individual measures, team objectives and KPI’s
• To ensure realistic and prompt updating of claims reserves onto relevant claims management systems
• To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
• To hold regular team meetings, engaging your team and providing clear direction and feedback
• To recognise and reward individuals and team achievements
• Compile and supply required MI in order to evidence performance including productivity and workflow
• To identify talent and support the development of your people
• To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
• To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
• To conduct audits across team and others as directed ensuring adherence to authority levels
• To provide guidance and advice in respect of referrals
• To complete appraisals and reviews of allocated staff, including monthly 1-2-1’s
• To handle complaints as allocated
• To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
• To build great relationships with cross functional teams to ensure overall success
• To drive your own development by actively seeking development opportunities
• To ensure that change initiatives are driven and embedded within your team
• To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
• To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
• To support the recruitment and development of an engaged workforce
• To actively and positively promote and represent the group throughout the firm, and to external bodies.